Overview
This job description is not designed to be exclusive but serves to illustrate the scope of the role.
Responsibilities
* Supporting the Quality and Governance Manager in identifying, mitigating, managing and monitoring risk and performance issues.
* Supporting the Quality and Governance manager in the review and implementation of processes and policies that support good governance structures.
* Supporting the Quality and Governance Manager in liaising with internal and external stakeholders when required.
* Supporting the Quality and Governance Manager to maintain clear oversight and effective audit trail of all SEA & incidents.
* The Governance officer will support the Quality and Governance Manager with all administrative tasks and activities related to all aspects of Governance for SHP, Ensure the Quality and Governance folder on S drive and Teams is updated and any necessary updates are shared with all staff via Teamnet.
* Maintain and update the policy register. Ensuring all policies are reviewed and updated as necessary. Contacting relevant colleagues when updates are overdue.
* Support the Quality and Governance Manager in the monitoring and reviewing of the SHP corporate risk register, ensuring the register is updated and presented to the board quarterly.
* Lead on all aspects of SEA investigation and management.
* Annually, audit the significant events & incidents SHP have recorded to monitor trends and identify if SEAs have reduced and patient experience and quality has improved.
* Liaising with PSMs in the production of team risk registers, and supporting their escalation into the corporate risk register.
* Support the Quality and Governance manager (and SHP overall) to ensure compliance with Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
* Annually, audit the significant event process to ensure compliance with the policy.
* Annually, audit the complaints process to ensure compliance with the policy.
* Assist in communicating shared learning from complaints, SEA & Patient feedback.
About the Organisation
SHP are a Solihull based partnership looking after over 56,000 patients and operating out of 7 sites. This role provides an opportunity to join a large forward thinking organisation whose vision is to be the most respected Primary Care provider in the West Midlands. Through our centralised back-office functions, our systems are organised so we can concentrate on healthcare and not administration. Our practices place great value on teaching, training and mentorship within the team.
Vision & Mission
SHP Vision Statement: To provide person-centred care at the heart of the community.
Mission Statement: Solihull Healthcare Partnership aims to be the provider of choice in delivering holistic care to our neighbourhood.
Honest - We practice and encourage open and honest communication, acting with integrity in all that we do.
Excellence - We strive to achieve the highest standards in the care we deliver and enable our team to create an environment that encourages excellence.
Accountable - We take personal and collective responsibility for our actions and the way we deliver care.
Respectful - We engage with our team, our patients and our community with respect, providing kind and compassionate person-centred care.
Transformational - We are committed to continually improving our standards, working with the community, being responsive and adapting to the changing needs of the neighbourhood.
#J-18808-Ljbffr