Are you the kind of person who truly listens - not just to respond, but to understand? Do you feel driven to help others when they're facing some of the hardest moments of their lives? This is your opportunity to be there when it matters most.
We're looking for compassionate, thoughtful people to join a leading financial services provider, supporting customers through deeply personal challenges such as illness, redundancy, and bereavement. Your voice, your empathy, and your decisions can bring clarity, reassurance, and comfort during times of real uncertainty.
Job Title: Customer Service Coordinator - Financial Services
Location: Morley - Hybrid (2 days in the office / 3 days from home after training)
Salary: £26,500 + up to 7.5% bonus
Essential: Must pass a credit check and DBS
This is not a call centre job in the traditional sense. Every conversation tells a story, and every customer needs to feel heard, respected, and supported. You'll be trusted to make fair, compassionate decisions in line with industry standards, while offering genuine human understanding - not scripts or rushed interactions.
You'll be part of a warm, supportive team that believes in doing the right thing, even when it's difficult. In return, you'll be supported too, with hybrid working after training, a competitive salary and bonus, 26 days' holiday plus bank holidays, a double-matched pension scheme, and wellbeing-focused benefits including an on-site gym, parking, free meals, and dedicated wellbeing support.
What you'll be doing:
Speaking with customers during vulnerable moments, offering empathy, patience, and reassurance
Handling sensitive inbound and outbound conversations with care and professionalism
Making balanced, thoughtful decisions in line with FCA guidelines
Providing clear, honest guidance when customers need it most
Keeping accurate records to ensure every customer's situation is fully understood
Escalating concerns where appropriate to protect customers and deliver the right outcome
Working closely with colleagues to share insight and continuously improve how we support customersWhat we're looking for:
A naturally empathetic listener with strong communication skills
Someone calm, kind, and confident when navigating difficult conversations
The ability to make fair decisions while keeping the human impact front of mind
A genuine desire to help others feel supported, respected, and understood
A team-focused approach with the ability to manage your own workload
Previous customer service or advisory experience is welcome, but not essential - full training is providedThis is more than a job. It's a chance to build a meaningful career while making a real difference to people when they need compassion, understanding, and support the most.
If that sounds like you, we'd love to hear from you. Please submit your CV to be considered. 💛
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK