Performance Manager (Call Centre & Salesforce)
Location: Redditch, Office based
Salary: £40,000
We are seeking an experienced Performance Manager to join our client in Redditch. This role is ideal for someone with a strong background in call centre environments, who excels at analysing performance data and driving continuous improvement.
Key Responsibilities:
* Monitor and analyse performance metrics across all departments to identify trends and areas for improvement
* Extract and interpret data from Salesforce dashboards to support decision-making
* Lead performance improvement initiatives and support operational changes
* Work closely with management teams to optimise processes and increase efficiency
* Provide insights and recommendations based on data analysis
Key Requirements:
* Proven experience in a call centre environment, ideally in a performance-focused or managerial role
* Experience overseeing and supporting systems changes within an operational environment
* Strong hands-on experience with Salesforce, including dashboard reporting and data extraction
* Advanced Excel skills for data analysis and reporting
* Highly analytical mindset with the ability to turn data into actionable insights
* Excellent communication and stakeholder management skills
Whats on Offer:
* Competitive salary of £40,000
* 25 days annual leave plus your birthday off
* Opportunity to make a real impact on operational improvement
If you are passionate about data, performance optimisation, and driving measurable results, we would love to hear from you. Immediate interviews are available.
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