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Family support officer

Port Talbot
Thrive Domestic Abuse Services
Support officer
£22,950 - £24,355 a year
Posted: 21 September
Offer description

Job description

Thrive Domestic Abuse Services (Thrive) is an established and well respected organisation delivering support and services to women and families impacted by domestic abuse.

Your role will be to work within the Community and Outreach Team to identify and address support needs of individual families who are escaping domestic abuse, with a specific emphasis on providing practical and emotional support. You will have a good understanding of the risks and support needs of families experiencing domestic abuse, and an ability to make service intervention decisions.

You will be someone who can provide high level specialist support to service users, ensuring that service standards are excellent. You will model high quality practice in your work, ensuring that service user involvement and person centred approaches are embedded in the support that you give. You will facilitate and develop our coffee morning provision on a weekly basis.

You will maintain links with key partners to ensure a comprehensive package of support is available for those with multiple needs and referral pathways into specialist's services are observed. You may attend MARAC and you will ensure that information is shared appropriately and in line with GDPR confidentiality procedures.

You will be key in recording accurate service outcome data for use in reports to funders and ensure that comprehensive records of outcomes and activities of the service are uploaded to our data management systems.

What would you need to be successful?

· A motivated team player who ensures high quality

· Be able to spot risks and manage these effectively

· An ability to build rapport and develop effective professional relationships

· Strong initiative

· An organised person who can manage workload effectively

· A trauma-informed and flexible approach to supporting people

Your track record will include experience of delivering support to vulnerable people, enabling them to make positive changes.

Benefits

· A pension scheme is provided, with a 6% employer contribution

· Annual leave entitlement starts at 25 days (pro rata), with an additional day for each year's completed service (to a maximum of 31 days)

· Comprehensive Flexible Working Policy

· A clear pay framework with yearly incremental rises

· Organisational sick pay and ½ days leave for every 6 months no sickness absence

· Westfield Health Care plan

Things you need to know

· A disclosure and barring security check is required for this role.

· Successful candidates will be based at Thrive Head office and will be required to work from home and various locations in the community

· There is a requirement to participate in the on-call rota in compliance with our lone-working policy (approximately 3 shifts per month).

Working for Thrive

Vision

Our Vision is to create safe communities, free from domestic abuse where people and families can flourish and build successful independent lives.

Mission

To be an innovative and sustainable provider of excellent, good value domestic abuse services that drive prevention, provide interventions and enable progression.

Apply and further information (Full job spec)

To apply: Please complete an application form accompanied with a personal C.V by visiting our website: noting the deadline below.

Contact point for applications: Kate Purchase / /

Closing date: Friday 15th August 2025 at 9am

Interview date: w/c 18th August 2025

Job Types: Full-time, Fixed term contract

Contract length: 12 months

Pay: £22,950.00-£24,355.00 per year

Benefits:

* Additional leave
* Bereavement leave
* Company pension
* Enhanced maternity leave
* Private medical insurance
* Sick pay

Work Location: In person

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