To support the management and delivery of activities within a major account in Chesterfield. This includes MAINLY Electrical work and additional Mechanical and general fabric works at the site.
Responsibilities
* Timely response to all reactive requests
* Delivery of all Planned Preventative Maintenance activities
* Liaise with third party specialist suppliers
* Assist in undertaking & completion of all statutory inspections
* Delivery of the services within the client site to include Electrical & Fabric services
* Provision of services between the hours of 08:00am to 17:00pm. Ensure services are provided with a professional customer service focus responding to any requests for support from users within the Portfolio
* Proactively developing customer relationships by making efforts to listen to and understand the customer (internal and external); anticipating and providing solutions to customer needs; giving high priority to customer satisfaction
* Creating a good impression, commanding attention and respect, showing confidence and expertise in electrical, mechanical & fabric systems & services within the Portfolio
* Be able to discuss issues with customers to ascertain their concerns and provide them confidence in the service to be delivered
* Undertake pro‑active PPM activities as set out in the operational protocols for all Electrical & Fabric systems. There is a requirement to carry out some PPM tasks outside of normal working hours
* Provide first line fix for all systems installed
* Liaison with specialist contractors to ensure service excellence at all times
* Responsible for ensuring that the work plan is managed to the maximum effect
* Communicate progress in the work plan, possible delays or changes of the work completion date to direct line management
* Act as the focal point for all matters regarding the impact on the customers and their facilities
* An essential function of the individual is to ensure that the customer is kept informed about the progress of their work requests
Qualifications
* An apprentice served or Qualified to a Level 3 Electrical NVQ or C&G
* 18th Edition
* AC or Plumbing qualifications would be an advantage
* Multi - trade knowledge (Not Essential)
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