We are currently seeking a Membership Operations Manager - FTC maternity cover to join our Memberships team, based in our offices at the racecourse in Ascot, Berkshire.
This is a full time, fixed term contract role for 12 months.
What you’ll be doing
Operational Management
* Oversee the bespoke works that any boxholders wish to undertake. Liaising and coordinating with all relevant parties involved, including both internal and external stakeholders
* Act as the liaison between the Private Clubs and Operations to deliver best in class private marquees and service for their members ahead of and during the Royal Meeting
* Manage and deliver all Membership approved capex projects liaising with internal and external stakeholders to deliver on time and within approved budget limits
* Work with the relevant Heads and Senior Managers to deliver The Summer House marquee and any other design led projects relating to the Royal Meeting (i.e Saddling Club, Norfolk, Windsor Greys, Beaverbrook, Royal Activation projects) as required
Memberships
* Full execution and ownership of the operational elements of the Colts & Fillies membership including fulfilment of New Member pack and raceday activity coordination, liaising with the Membership Executive to ensure accuracy of planned activities in the marketing communicaitons
* Support raceday functions as required within the membership department
* Assist and deliver the operational aspects of ‘after sales’ care including for annual boxholders, not limited to build projects for Boxholders (i.e organising access for suppliers, coordination and liaison with facilities and contractors)
* Coordinate the execution of the Royal Household activations for the Royal Meeting
* Support delivery of Member events both on site and off, e.g. the Annual Member Event, Cours Walks, Stable Visits etc
Guest Programme
* Oversee the design and operational delivery of The Summer House marquee and AA Trackside space, including agency selection via Tender process, design development, and overseeing design and delivery from an operational perspective
* Coordination, management and execution of the CEO, Director, HOD guest programmes at the Royal Meeting
* Liaison with CEO and Directors’ Offices and Heads of Department for the planning of guest lists
* Development and issuing of invitations to Royal Ascot and liaison with guests on queries and RSVPs
* Management of Zkipster (other related systems) on day-to-day basis and roll out of training for relevant internal stakeholders
* Fulfilment and dispatch of tickets, badges, car park labels and relevant information
* Liaison with internal and external stakeholders including operational contractors, facilities, operations and catering for venue set up, including special access and dietary requirements
* Recruitment of temporary team members to support fulfilment and hosting responsibilities, and management of temporary team during Royal Ascot – including Top Hat boys in TMOG
* Provide a front of house reception service for all guest arrivals and manage facility execution on the day
* Liaison with key catering personnel to confirm requirements, confirm numbers and ensure a seamless service to all invited guests
* Support ad hoc commercial guest programme events as required
Skills and experience you can bring
* Working knowledge of Excel, Microsoft Outlook, PowerPoint, Word and database systems
* Highly developed customer service skills
* Excellent oral and written communication skills at all levels and specifically with VIP and high net worth individuals
* Experience of CRM or Ticketing platforms beneficial, though not essential
* Experience of operational event delivery
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