Security Guest Safety Ambassador – Vigilant Security
Join to apply for the Security Guest Safety Ambassador role at Vigilant Security.
We are seeking several highly experienced Guest Service Ambassadors to join our remarkable team at St James Quarter, one of our flagship sites in the heart of Edinburgh. A warm welcome from our team will determine the first impressions for our visitors. The Customer Service Ambassador role is to provide the highest level of customer care, while providing a 5‑Star front of house service and maintaining a subtle, yet visible security presence. This opportunity will operate on a full‑time contract, with several rotations available.
What We Offer
* Competitive rate of pay
* Full and ongoing training with a view for career development
* Modern and bespoke company uniform provided
* Immediate access to our Employee Assistance Programme
* Employee App, allowing access to the latest company announcements
* Vigilant Reward and Recognition scheme – each month an employee is selected to receive a £100 voucher of their choice, along with a Certificate of Excellence
Key Responsibilities
* Always deliver a 5‑star guest experience
* Be seen as a visible customer‑focused professional by being proactive and greeting clients and visitors where possible
* Carry out regular patrols as and when required
* Anticipate and action client requirements/requests in a professional manner
* Always provide a consistently professional service
* Issue visitor passes using the agreed sign‑in and out policies and procedures
* Ensure all fire exits are kept clear; health & safety issues are reported
* Ability and foresight to create a safe environment for all guests and visitors
* Always maintain a high‑security awareness
* CCTV interaction where required
* Complete a full detailed handover at the end of each shift
Person Specification
* Professional, highly driven, flexible, enthusiastic, proactive, self‑motivated team player
* Holds a true passion for high standards of customer service delivery
* Ability to provide a 5‑star guest experience
* Previous experience in hospitality or a customer‑service facing role
* Excellent interpersonal skills and the ability to interact with people at all levels
* Immaculate presentation
* Ability to work independently with confidence, using own initiative as required
* Confidence and common sense to access and utilise expert resources when making decisions
* Always maintain and practice a high degree of confidentiality
* Have an acute sense of security awareness
* Valid SIA licence essential
* 5 years of verifiable work history
* First Aid training would be an advantage
About us
Vigilant Security covers a range of security‑related services including manned guarding, mobile patrols, and keyholding. We currently employ 1,000 members of staff across the UK and cover a range of security‑related services. High standards are embedded in the DNA of the company, and we pride ourselves on delivering seamless service to our clients. We have an annual turnover approaching £40 million per annum and a forecast for continued growth throughout the next five years.
We are Investors in People Gold accredited and believe that we are only as good as the people we employ, so staff welfare, support, and development, is an absolute priority for us. We ensure our staff from the outset are given the skills required to be competent.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
Seniority level
Not Applicable
Employment type
Full‑time
Job function
Other
Industries
Security and Investigations
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