Job Title: Customer Education Consultant
Primary Responsibilities
* Create eLearning modules and other training content using the trainer toolkits and standard delivery templates, utilising Adobe Creative Cloud, Articulate Rise 360, Articulate Review 360 and Articulate Storyline 360.
* Develop and conduct training courses covering correct usage and administration of client products either remotely via Teams or face to face at Client or Customers Offices.
* Ensure training content is designed with varying design methods to guarantee leaning is accessible, interactive, engaging and effective.
* Adherence to our team’s best practice when designing content. Maintaining own tasks associated to Roadmap and Status Planner.
* Identify where improvements can be made to the design and deployment process and make suggestions on best practice improvements.
* Maintenance and amendment to existing learning catalogue.
Person Specification
* Practicing strong communication skills with a professional verbal, written, and presenting ability.
* A good knowledge of the Microsoft Windows environment and Office applications.
* A good knowledge of the Articulate 360 suite and the Adobe Creative Cloud suite.
* Experienced in dealing with customers.
* Experienced in providing blended learning approach (remote, classroom, workshops, seminar-based training)
* A flexible and professional work ethic.
* Strong organisational and prioritising skills.
* A willingness to learn new skills and products.
* A willingness to support and mentor new team members at any level.
* Good knowledge of learning styles with the ability to adapt content to suit the audience.
* Full Driving License / or easy access to transport links.
* Overnight stays where required.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Engineering and Information Technology
* Industries
IT Services and IT Consulting
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