Field Representative
£27,550 - £28,750 + Monthly Bonus (£30,000 - £37,000 OTE)
Company Vehicle + Excellent Benefits
Nationwide Opportunities
Novax Recruitment are proud to be partnering with Face2Face Contact Limited, one of the UK's leading field services companies within the utilities sector. We are seeking Field Representatives who want to build a long-term career with an innovative and forward-thinking business.
The Role
As a Field Representative, you will play a vital role in delivering face-to-face services on behalf of utility clients. Duties include:
* Conducting pre-disconnection visits in line with client requirements.
* Carrying out meter and safety inspections.
* Visiting customers with known vulnerabilities to provide support and resolve issues.
* Negotiating payment solutions with customers.
* Attending Magistrates' Courts to obtain Rights of Entry Warrants.
* Overseeing utility isolations with locksmiths and engineers.
* Maintaining accurate records, highlighting vulnerabilities, and ensuring compliance with all company and client procedures.
This is a varied and rewarding role that combines customer engagement, compliance, and problem-solving.
What We're Looking For
* Full UK Driving Licence (held for at least 2 years, max 6 points).
* Clean DBS.
* No CCJs/IVAs.
* Excellent interpersonal and communication skills.
* Previous experience in debt negotiation, customer service, or conflict resolution is desirable but not essential.
* A self-motivated, professional approach and a desire to develop your career.
Salary & Benefits
* Basic Salary: £27,550 - £28,750 (depending on location).
* Monthly Bonus: £200 - £800 (uncapped).
* OTE: £30,000 - £37,000 per annum.
* Company Vehicle (for business and personal use, subject to BIK).
* 28 days annual leave (including bank holidays), increasing with service.
* Early finish on Fridays.
* Private pension contributions.
* Monthly incentive scheme.
* IT equipment and tools provided.
* Training, coaching, and career development opportunities.
* Employee Assistance Scheme (confidential counselling and wellbeing support).
* Annual salary review.
* Birthday gift voucher.
Induction & Training
A comprehensive 3-4 day induction will take place at the Head Office in Stratford-upon-Avon (travel and accommodation covered). Remote induction may be possible where required.