The post holder will play a key role in the delivery of a high quality, safe and compassionate healthcare service to patients. They will ensure that streamlined administrative processes are implemented and followed which are focused on the patient and their individual needs. The Senior Patient Administrator will provide effective and efficient administrative support to a team and will act as a focal point of communication between patients, doctors and other healthcare professionals. A senior member of the team, the staff member will act as a role model to others in all aspects of their work, consistently demonstrating the highest standards of professionalism and customer service.
Responsibilities
* The post will be working in a fast paced environment, requiring a calm but proactive approach with the ability to multi‑task whilst being thorough.
* Administer, liaise and act in an efficient, effective and high quality manner.
* Coordinate workload to meet the demands of senior leaders of the Division and ensure necessary follow‑up action and deadlines are met.
Qualifications
* Previous experience in administration is essential.
Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award‑winning clinics across North West London. Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs. The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates.
Early application is advised as vacancies may close once sufficient applications are received. Employment is subject to a six‑month probationary period.
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