Job summary
Our Radiology Booking Centre Manager will be responsible for line management of Supervisors and teams within the Radiology Call Centre, ensuring the effective delivery of a high-quality service.
The successful candidate will support the Radiology Practice Manager with day-to-day operational management of the service, coordinating team activities with minimal supervision to maintain efficiency and service standards.
A strong understanding of all roles within their area of responsibility is essential. The post holder should be prepared to provide direct support and step into operational roles when required to ensure service continuity.
This role requires excellent leadership, organisational, and communication skills, with a proactive approach to problem-solving and team development.
Main duties of the job
1. Support and deputise for the Radiology Practice Manager in delivering the administrative and clerical aspects of the Radiology patient pathways.
2. Provide direct line management support to the Call Centre and its clerical and administrative teams.
3. Monitor and ensure the management of patients is efficient and effective, considering individual patient needs and service requirements.
4. Support monitoring of radiology performance metrics and understand their implications.
5. Support management of Radiology Network activities (Peninsula Radiology Network - PenRAD).
6. Assist the Radiology Management team in reviewing and improving processes to deliver an efficient and effective service.
7. Ensure patients and staff are treated with courtesy, dignity, and respect.
About us
Our Radiology Administration Team is structured into three key areas: the Secretaries' Offices, the Call Centre, and the Main Office.
The Call Centre Team comprises three supervisors and eight clerical officers, responsible for managing appointments for diagnostic imaging services.
The Radiology Office Manager supports the Practice Manager in overseeing all Call Centre operations and provides direct line management to the team.
Why Work With Us
Details
* Date posted: 18 June 2025
* Pay scheme: Agenda for change
* Band: Band 4
* Salary: £26,530 to £29,114 per year
* Contract: Permanent
* Working pattern: Full-time
* Reference number: 388-7242693-A&C
* Job locations: Torbay Hospital, Lowes Bridge, Torquay, TQ2 7AA
Job description
Please see our attached job description and person specification form for full details.
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Person Specification
Qualifications/Experience
* Essential: NVQ Level 3 qualification in Business Administration or equivalent experience
* Desirable: NVQ Level 4/diploma qualification in business management or equivalent experience
Experience
* Essential: Evidence of line management experience
* Desirable: Evidence of relevant roles
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A disclosure check will be required.
Employer details
Employer name: Torbay and South Devon NHS Foundation Trust
Address: Torbay Hospital, Lowes Bridge, Torquay, TQ2 7AA
Employer's website: https://www.torbayandsouthdevon.nhs.uk
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