Job Description
Are you passionate about delivering exceptional customer experiences and ready to take the next step forward in your career? We’re looking for a proactive and customer‑focused individual to join our team in a key role that directly supports our External Sales function.
About the Role
As a vital member of our Customer Service team, you’ll work closely with External Sales to build strong, lasting relationships with our customers. Your primary focus will be ensuring the smooth and efficient processing of sales orders — playing a key part in maintaining customer satisfaction and operational excellence.
What You’ll Be Doing
* Providing outstanding customer service across phone and email
* Responding to customer enquiries quickly, accurately, and within agreed timeframes
* Managing, tracking, and expediting customer orders
* Working collaboratively with internal teams to create effective, customer‑centric solutions
* Maintaining clear and professional communication at all times
Who We’re Looking For
This position is ideal for someone with a solid background in customer service who’s eager to grow their career in a sales‑aligned role. You’ll thrive here if you are:
* A confident communicator with a passion for solving problems
* Highly organised and able to handle multiple priorities
* Motivated by helping customers and delivering great outcomes
* Ready to bring energy, initiative, and a team‑focused mindset
Why Join Us?
This role offers an exciting opportunity to strengthen your customer service expertise while building skills that will support a future in sales. If you're ready to take your career to the next level and make a meaningful impact, we’d love to hear from you.
Qualifications
Experience Requirements
* Able to provide exceptional customer service
* Order processing experience within industrial setting (preferred)
* Good communication skills
* Computer literate
The Successful Candidate
* Has a proactive approach and can demonstrate the ability to use their own initiative
* Can communicate effectively at all levels
* Has good accuracy and attention to detail
Additional Information
Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.
Our purpose is Keeping the World Flowing for Future Generations.
For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.
Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.
Rotork is going through an exciting period of change and growth, building on our existing market leadership. It's a great time to join us and make an impact in shaping the future of our business.