A new opportunity has arisen for two new Medical Receptionists to join our team. The vacancies are part time, working between 18 and 21.5 hours per week.
Main duties of the job
Receptionists are the first line of contact with our patients. This is a varied role that includes face toface and telephone contact with patients as well as administrative duties. It requires a high level of attention todetail to ensure an excellent service is provided to both our patients and theclinical and non-clinical staff at the practice.
About us
Our Practice covers a diverse, large area of North Leeds fromHarehills to Moortown, with a patient population of around 21,000. The Practice has two new purpose-built buildings, one in Harehills and the other in Moortown.
We have 5 partners, 7 salaried Doctors, 1 pharmacist, 1 pharmacy technician, 6 Practice nurses and 4 Health Care Assistants. The clinicians are ably supported by a management and administration team and our reception team which is led by two reception supervisors. All staff are required to work across both sites.
Job responsibilities
JobTitle: Medical Receptionist
Location: Harrogate Road or HarehillsCommunity Health Centre
Reportsto: Reception Supervisor
DBSCheck: Enhanced Check
JobSummary
Receptionists are the first line of contact with ourpatients. This is a varied role thatincludes face to face and telephone contact with patients as well asadministrative duties. It requires ahigh level of attention to detail to ensure an excellent service is provided toboth our patients and the clinical and non-clinical staff at the practice.
Dutiesand responsibilities:
Maintaining and monitoring the practice appointmentssystem;
Processing personal and telephone requests for appointments,visits and telephone consultations, and ensuring callers are directed to theappropriate healthcare professional
Processing and distributing incoming (and outgoing)mail
Dealing with enquiries via email.
Taking messages and passing on information forclinical and non-clinical staff
Filing and retrieving paperwork, recording andreceipting of petty cash.
Processing repeat prescriptions in accordance withpractice guidelines.
Processing,all repeat medication requests sent in by patients using the various protocolsin place.
Collectingrepeat prescription requests from post box and reception.
Liaising with patients and chemists regardingqueries and requests
Ensuring repeat medication is issued in linewith the protocols that are already in place, and ensure thatany queries raised are dealt with quickly and correctly.
Ensuringthat patient queries on medication are highlighted to the relevant GP.
Regularlygo through prescriptions not picked up and unlikely to be picked up as aresult of the timescale, to remove the details from the patient records andthen destroy the prescription.
Accurate computer data entry/data allocation andcollation; processing and recording information in accordance with practice procedures.
Initiating contact with and responding to requestsfrom patients, other team member and associated healthcare agencies andproviders
Ensuring incoming colleagues are fully briefed onany urgent or unresolved issues.
Organising appropriate patient transport such asambulances and taxis
Providing clerical assistance to practice staff asrequired from time to time, including word/data processing, filing,photocopying and scanning.
Keeping the reception area, noticeboards and leafletdispensers tidy and free from obstructions and clutter.
Opening up/locking up of practice premises andmaintaining security in accordance with practice protocols.
Maintaining a high level of confidence when dealingwith Patient information and data in line with the Practices Confidentialitypolicies.
Health & safety:
Assist in promoting and maintaining your own andothers health, safety and security as defined in the practice health &safety policy, the practice health & safety manual, and the practiceinfection control policy and published procedures. This will include:
Using personal security systems within the workplace accordingto practice guidelines.
Identifying the risks involved in work activities andundertaking such activities in a way that manages those risks.
Making effective use of training to update knowledge and skills.
Using appropriate infection control procedures, maintaining workareas in a tidy and safe way, free from hazards.
Actively reporting health and safety hazards and infectionhazards immediately when recognised.
Keeping own work areas and general/patient areas generallyclean, assisting in the maintenance of general standards of cleanlinessconsistent with the scope of the job holders role
Undertaking periodic infection control training (minimumannually);
Demonstrate due regard for safeguarding and promoting thewelfare of children.
Equality and diversity:
Support the equality, diversity and rights of patients, carers andcolleagues, to include:
Actingin a way that recognises the importance of peoples rights, interpreting themin a way that is consistent with practice procedures and policies, and currentlegislation
Respectingthe privacy, dignity, needs and beliefs of patients, carers and colleagues
Behavingin a manner that is welcoming to and of the individual, is non-judgmental andrespects their circumstances, feelings priorities and rights.
Participate in any training programmes implemented by the practiceas part of this employment, with such training to include:
Participation in an annual individual performance review,including taking responsibility for maintaining a record of own personal and/orprofessional development
Taking responsibility for own development, learning andperformance and demonstrating skills and activities to others who areundertaking similar work.
Quality:
Strive to maintain quality within the practice by :
Alerting other team members to issues of quality and risk
Assessing own performance and take accountability for own actions,either directly or under supervision
Contributing to the effectiveness of the team by reflecting on ownand team activities and making suggestions on ways to improve and enhance theteams performance
Working effectively with individuals in other agencies to meetpatients needs
Effectively manage own time, workload and resources.
Person Specification
Special Requirements
* Adaptable and flexible skill set to succeed in fast paced changing business environment
* Strong self-motivation and a can-do attitude
* A strong commitment to equal opportunities
Qualifications
* GCSE in English and Maths
Experience
* Experience of working in an administrative role
* High level of attention to detail
* Excellent time management skills with the ability to prioritise effectively
* Excellent communication skills, both verbal and written
* Confidence to build relationships with colleagues and patients
* IT literate with a working knowledge of Word, Excel and Outlook
* Ability to maintain a high level of confidentiality
* Experience of working in a GP practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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