Freight Account Manager required to join this leading Agent
Ideal candidate will come from a strong Freight background.
Overview:
As a Freight Account Manager, you will play a pivotal role in managing client relationships and ensuring the smooth transportation of goods. You will be responsible for overseeing the logistics process, from coordinating shipments to resolving any issues that may arise. Your primary goal will be to maintain client satisfaction while maximizing efficiency and profitability.
Key Responsibilities:
1. Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs, preferences, and expectations. Act as the main point of contact for any inquiries or concerns.
2. Logistics Coordination: Coordinate the transportation of freight shipments, including scheduling pickups and deliveries, selecting carriers, and ensuring compliance with all regulations and requirements.
3. Account Maintenance: Manage client accounts, including pricing negotiations, contract management, and billing inquiries. Ensure accurate and timely invoicing and payment processing.
4. Problem Resolution: Address any issues or challenges that may arise during the transportation process, such as delays, damages, or regulatory issues. Work closely with internal teams and external partners to find solutions and mitigate risks.
5. Performance Monitoring: Track key performance metrics, such as on-time delivery rates, freigh...