Overview
The Operations Control Centre (OCC) within Jet2.com is one of the busiest areas to work in the company. It’s open 24 hours a day, 7 days a week, 365 days a year. This is the area of the business where decisions have a direct impact on our Customers, Aircraft and Colleagues, with significant responsibility and pride. If you want a role where no two days are the same and to be involved in an area with a major impact on our day-to-day flying programme, the Operations Control Centre is the place to be. Join us as we’re looking to hire a Customer Operations Co-ordinator to join our Customer Operations Team.
Reporting to the Jet2.com Airline Customer Operations Duty Manager, the Jet2.com Airline Customer Operations Co-ordinator is responsible for monitoring the operational flying programme and managing airline disruption through effective problem solving and strong organisational skills. You will implement the company welfare policy in accordance with EU regulations and Jet2.com’s standards and will strive to effectively manage airline disruption. This role will work across a 4 on 4 off shift pattern (2 days, 2 nights, 4 off - 12 hour). Please note this position is Fixed-term for 18 months.
As our Customer Operations Co-ordinator, you’ll have access to a wide range of benefits including:
* Colleague discounts on Jet2holidays and Jet2.com flights
* Generous discretionary Profit Share Scheme
* Contributory pension scheme
At Jet2.com and Jet2holidays we’re working together to deliver an amazing journey, literally. We drive a customer-first ethos, creating unforgettable package holidays and flights. We could not do it without our wonderful people.
What you'll be doing
* You will assist and advise all internal and external stakeholders who contact us by providing solutions to any problems.
* Be responsible for communicating and managing disruption across the Jet2.com network and manage the process in relation to disruptive passengers, ensuring all relevant teams are informed of any actions taken.
* You will also be responsible for the accurate reporting and logging of all incidents and actions.
What you'll have
* Experience within an airline or a tour operator is desirable but not essential; the successful candidate will be able to demonstrate effective decision-making skills and the ability to manage multiple workstreams.
* Effective teamwork and excellent communication skills are a must, along with the ability to work to a deadline. This role is not customer facing but plays an integral part of the operations control centre in managing airline disruption and passenger welfare.
* Proven prioritisation and problem-solving skills as well as being process- and detail-oriented are also required in the role.
Join us as we redefine travel experiences and create memories for millions of passengers. At Jet2.com and Jet2holidays, your potential has no limits. Apply today and let your career take flight!
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