Overview
As a Receptionist in the Respiratory Medicine Directorate at Norfolk and Norwich University Hospital, you will support technical, secretarial, medical and nursing staff, manage appointments, coordinate clinics, handle enquiries, maintain patient safety and keep telephone investigation logs in line with department policy.
Responsibilities
* Provide support services to technical, secretarial, medical and nursing staff.
* Carry out receptionist duties, prioritise and arrange appointments, maintain appointment systems and coordinate clinics.
* Deal with patients and staff enquiries in person or via telephone in a courteous and confidential manner.
* Ensure patient safety and well‑being in the waiting area before appointments.
* Keep a log of telephone requests for investigations, prioritise and convey messages to appropriate technical staff.
Qualifications
Applicants must meet the essential criteria listed in the person specification and demonstrate how they meet the desirable criteria. You will need current UK professional registration if required and consent to a DBS check where applicable. The role is not eligible for UKVI Skilled Worker Visa sponsorship.
Benefits
* Flexible working hours
* Free Park & Ride to NNUH Colney Lane
* Free 24‑hour confidential counselling support
* On‑site Nursery and cafe discounts at NNUH Colney Lane
* Support in career development and flexible staff bank
* Salary Sacrifice schemes including lease cars, Cycle to Work and home electronics
Equality and Diversity
We value equality in our team and recruit from all sections of the community. We recognise the wealth of talent among people with a disability and offer guaranteed interview schemes where appropriate.
Application
Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification. If you do not hear within the next four weeks you will normally not be short‑listed. Contact the person indicated in the advert for further information.
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