Looking for something different from traditional general practice?
Come and join the growing Primary Care Directorate within North Staffordshire Combined NHS Healthcare Trust, working within our reception team.
We are looking to appoint a highly motivated and committed Medical Receptionist to join our team at Holmcroft Surgery working 30 hours per week.
Responding to the needs of our expanding group of Integrated practices, successful applicants will also be required to support our teams at Keele Practice and Moss Green Surgery and Moorcroft Medical Centre in Hanley. We are a friendly and well organised team with a forward-thinking approach, working with Proud to Care Values as part of an outstanding organisation.
To offer patients, clinical staff, attached and external agencies an efficient, reliable and courteous reception service and to provide administrative support to the practice in order that it may function effectively, and in accordance with practice policy on confidentiality. To provide excellent team working skills to ensure a quality and efficient service is provided to patients and wider stakeholders.
To work within the processes and protocols which allow the organisation to comply with CQC and clinical and information governance requirements.
We are a forward-thinking Trust and are extremely proud to have attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC), one of only two specialist Mental Health Trusts in England to be awarded this.
Our vision is 'To be Outstanding in all we do and how we do it' and the way we do inclusion is no exception. As a 'Disability Confident Employer', we very much believe that inclusion is something that you feel when you work at the Trust and we are continuously developing our culture of inclusion. Reception Services to Patients:
Ensuring the smooth and efficient running of our reception area, working as part of our reception team. Acting as a first contact with the practice and being aware that you are an ambassador for our surgery. Application of registration procedure for new patients and their induction into the practice via booking of an optional new patient assessment and distribution of the practice information leaflet. Application procedures for temporary residents and those requiring immediately necessary treatment. Ensuring clinicians are made aware of patients requiring urgent assessment. Monitoring and managing the waiting area to ensure that patients are seen in a timely manner and within a safe environment. Processing and distribution of claim forms etc. Receipt and processing of medical mail, both postal and hand delivered in accordance with the protocol for processing the daily post.
Issuing and management of repeat prescriptions in accordance with our Repeat Prescribing Policy. Receiving specimens, ensuring that they are correctly labelled and identifiable and ensuring their appropriate distribution in accordance with our Health & Safety policy. Direct liaison with other services such as Pharmacies, community services etc. Telephone Services:
Providing a telephone service, answering within four rings where ever possible. Addressing queries, liaising and problem-solving for patients, and other agencies such as social services, community and secondary care services. Forwarding telephone calls on to appropriate team member.
Frequent inspection of and acting upon or entering: INR book entries Medical Report Logbook entries Messages distributed via individual work baskets Assisting with processing of mail in accordance with practice protocol. Appropriate use of Language Line. Ensuring that a general broad knowledge of all tasks is in place and requesting further support and training as gaps in knowledge are identified. Liaising with and supporting practice team members for general queries and any practice systems which are in place such as recall, target achievement etc. Contributing towards any projects or pilots that the practice may take part in. Reception Services to Patients:
Ensuring the smooth and efficient running of our reception area, working as part of our reception team. Acting as a first contact with the practice and being aware that you are an ambassador for our surgery. Application of registration procedure for new patients and their induction into the practice via booking of an optional new patient assessment and distribution of the practice information leaflet. Application procedures for temporary residents and those requiring immediately necessary treatment. Ensuring clinicians are made aware of patients requiring urgent assessment. Monitoring and managing the waiting area to ensure that patients are seen in a timely manner and within a safe environment. Processing and distribution of claim forms etc. Receipt and processing of medical mail, both postal and hand delivered in accordance with the protocol for processing the daily post.
Issuing and management of repeat prescriptions in accordance with our Repeat Prescribing Policy. Receiving specimens, ensuring that they are correctly labelled and identifiable and ensuring their appropriate distribution in accordance with our Health & Safety policy. Direct liaison with other services such as Pharmacies, community services etc. Telephone Services:
Providing a telephone service, answering within four rings where ever possible. Addressing queries, liaising and problem-solving for patients, and other agencies such as social services, community and secondary care services. Forwarding telephone calls on to appropriate team member.
Frequent inspection of and acting upon or entering: INR book entries Medical Report Logbook entries Messages distributed via individual work baskets Assisting with processing of mail in accordance with practice protocol. Appropriate use of Language Line. Ensuring that a general broad knowledge of all tasks is in place and requesting further support and training as gaps in knowledge are identified. Liaising with and supporting practice team members for general queries and any practice systems which are in place such as recall, target achievement etc. Contributing towards any projects or pilots that the practice may take part in. NVQ 2 qualification in administration or equivalent experience
Experience within general practice environment or similar
NVQ 2 qualification in administration or equivalent experience
Experience within general practice environment or similar
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
North Staffordshire Combined Healthcare Trust
Holmcroft Surgery
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