Areyou an organised, detail focused administrator who enjoys helping teams worksafely, smoothly and effectively. Would you like to make a real difference tocolleagues and the people who use our service. If so, this could be the perfectopportunity for you.
Main duties of the job
Working 30 hours a week asour Quality Administrator, you will play a key part in supporting a place basedcommunity mental health service in Sheffield. We are looking for someonecompassionate, kind and values driven, with a strong commitment to improvingquality, governance and patient experience. Working within our Qualityportfolio, youll provide support to the Quality Lead, Quality Support Managerand Lived Experience Lead. Your work will help ensure our systems,documentation and processes remain safe, organised and responsive to peoplesfeedback and experience..
About us
Primaryand Community Mental Health (PCMH) is an exciting, innovative partnershipbetween Primary Care Sheffield, Sheffield Partnership University NHS FoundationTrust and Sheffield Mind.
Job responsibilities
As our Quality Administrator, you will play a key part in supporting a place based community mental health service in Sheffield. We are looking for someone compassionate, kind and values driven, with a strong commitment to improving quality, governance and patient experience. Working within our Quality portfolio, youll provide support to the Quality Lead, Quality Support Manager and Lived Experience Lead. Your work will help ensure our systems, documentation and processes remain safe, organised and responsive to peoples feedback and experience.
This is a varied and rewarding role. You may be:
updating SOPs, policies and audit documentation
supporting responses to compliments, concerns and complaints
helping maintain patient safety records (PSIRF)
supporting key workstreams such as accessibility and staff experience
maintaining quality trackers and action plans
preparing agendas, taking minutes and supporting quality related meetings
You will also have occasional contact with people who use our services, so a sensitive, empathetic and confident communication style is essential.
This is a hybrid role, and youll need strong self organisation and confidence managing your workload across different locations.
Person Specification
Experience
* -Previous admin/secretarial experience gained in a similar role.
* -Able to contribute to and work within good practice guidelines.
* -Ability to communicate clearly and effectively both verbal and written
* -Responsible approach to dealing with confidential issues.
* -Excellent telephone manner.
* -Ability to manage own time and able to manage multiple priorities
* -Ability to provide project administrative support
* -Ability to adapt to varying demands of the job role.
* -Ability to prioritise workload and manage own workload effectively
* -Experience of working in an NHS/healthcare environment.
* -Previous experience of working with diverse and vulnerable populations.
* -Background in communications and customer service
* -Some knowledge of clinical systems
* -Experience using NHS systems, particularly System One
Qualifications
* -Good standard of education at GCSE level or higher
* -GCSE in English language or equivalent
* -Training to Vocational Level 3 in business admin or equivalent level of experience
* -Previous admin/secretarial experience gained in a similar role.
* -Experience of working in an NHS/healthcare environment.
* -Previous experience of working with diverse and vulnerable populations.
* -Background in communications and customer service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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