Location: United Kingdom (Preferably England, with flexibility for the right UK-based candidate)
Base Salary: In the range of £65,000 to £75,000 depending on experience + a competitive commission structure and benefits
Travel: UK travel required as needed to support client engagements and strategic meetings
Reports To: Managing Executive / Exec Account Director
Working Model: Remote with occasional visits in the office
About the Role
We are seeking a commercially driven Account Manager to own and grow a portfolio of strategic client accounts. This role combines account management, client relationship development, commercial oversight, and sales growth responsibilities.
The successful candidate will be responsible for ensuring excellent client outcomes while identifying and delivering revenue growth opportunities across assigned accounts. Working closely with Sales, Delivery, Talent, and Executive Leadership teams, the Account Manager will act as the primary commercial point of contact for key clients, ensuring long-term partnerships, profitable growth, and exceptional service delivery.
This is an excellent opportunity for an experienced account management professional looking to take ownership of strategic client relationships and drive meaningful business growth.
Key Responsibilities
Client Engagement & Onboarding
- Support the sales process by helping define engagement and delivery models, solutions, and resource requirements to meet client needs.
- Work with internal teams and client stakeholders to ensure a smooth transition from sales to delivery.
- Coordinate onboarding activities, including resource mobilisation, operational setup, and invoicing processes.
- Collaborate with Sales to agree commercial models and complete formal account handovers.
- Partner with Service Delivery Managers to ensure timely onboarding and deployment of resources.
Client Strategy & Revenue Growth
- Build, maintain, and strengthen senior stakeholder relationships across assigned accounts.
- Conduct regular client meetings, business reviews, and strategic planning sessions.
- Identify, qualify, and pursue opportunities to mature and expand services within existing accounts.
- Increase account revenue through growth of service offerings and resource expansion.
- Lead proposal development and commercial submissions for designated clients.
- Negotiate contract renewals and extensions.
- Develop and execute account growth plans aligned with business objectives.
Commercial Management
- Achieve revenue growth targets across assigned accounts.
- Maintain accountability for account profitability, revenue performance, and margin protection.
- Manage forecasting, pipeline tracking, and revenue assurance activities.
- Monitor and review delivery budgets alongside operational stakeholders.
- Ensure commercial commitments are maintained throughout the client lifecycle.
Delivery Governance & Client Satisfaction
- Act as the primary escalation point for client concerns and service issues.
- Ensure services are delivered in line with contractual commitments, scope, and quality expectations.
- Attend and chair governance and strategic review meetings where required.
- Present performance scorecards, service metrics, and improvement plans.
- Drive successful resolution of delivery and commercial escalations.
Market & Service Development
- Stay informed on industry trends, client market developments, and emerging technologies.
- Provide market insights and recommendations to the Head of Quality Delivery and leadership team.
- Support innovation initiatives and promote adoption of new services, tools, and solutions within client environments.
- Gather client feedback and contribute to the ongoing enhancement of service offerings.
Leadership & Collaboration
- Work closely with Executive Leadership, Delivery Management, Talent, and Sales teams to ensure the right resource mix across accounts.
- Support workforce planning, succession planning, and consultant retention initiatives.
- Maintain regular engagement with senior consultants and client-facing teams to ensure alignment with account objectives.
- Foster a collaborative culture focused on client success and continuous improvement.
Skills & Experience
Essential
- 3–7 years' experience in Account Management, Client Success, Business Development, or a similar commercial role.
- Proven ability to grow revenue within existing client accounts.
- Strong relationship management and stakeholder engagement skills.
- Experience managing commercial discussions, proposals, and contract renewals.
- Excellent communication, negotiation, and presentation skills.
- Strong commercial awareness and understanding of account profitability.
- Ability to work cross-functionally with sales, delivery, and operational teams.
- Comfortable managing multiple client accounts simultaneously.
Desirable
- Experience within professional services, consulting, technology services, software delivery, quality engineering, or testing services.
- Knowledge of managed services and resource augmentation models.
- Experience presenting to senior stakeholders and executive-level clients.
What Success Looks Like
- Consistent revenue growth across assigned accounts.
- High levels of client satisfaction and retention.
- Successful identification and conversion of expansion opportunities.
- Strong commercial governance and margin protection.
- Effective collaboration between clients, sales teams, and delivery functions.
- Long-term strategic partnerships that contribute to sustainable business growth.
