Overview
Santander is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. We are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. It’s a chance for driven professionals to grow, learn, and make a real difference. Our mission is to help more people and businesses prosper. We embrace a strong risk culture and expect proactive and responsible risk management at all levels. Retail & Commercial Banking is a global business integrating all our banking activities to better serve our customers, improve efficiency and drive value creation.
Santander is looking for a Customer Experience Advisor based out of the High Wycombe Branch, working 35 hours per week on a rota’d basis Monday to Saturday, between 8am and 6pm.
For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone, or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.
What’s not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close-knit team. You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You’re the eyes and ears of our business after all.
We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas.
Responsibilities
* Acting as the first point of contact for customers in branch or over the phone
* Assisting with day-to-day transactions, queries and servicing
* Answering customer calls into our contact centre
* Building relationships and finding solutions
* Developing knowledge of services and products to help customers
* Identifying new ways to improve the customer experience
What You’ll Bring
Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.
The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Professional Experience
* Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
* The ability to communicate effectively with customers to truly understand their needs (Required)
* A real desire to go above-and-beyond for customers (Preferred)
* Effective team working skills with a flexible, can-do approach to work (Preferred)
* Openness to a broad range of activities even if outside of standard expectations (Preferred)
* Ability to grow, adapt and change accommodating business needs and priorities (Preferred)
We Value Your Impact
At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return. Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.
* Salary Range: £25,950.00 - £32,779.00 per annum (depending on experience)
* This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location.
* £500 annual cash allowance to spend on our benefits.
* 25 days’ holiday plus bank holidays, increasing to 26 days after 5 years service, with the option to purchase up to 5 contractual days per year.
* Voluntary healthcare benefits at discounted rates (medical, dental, and health assessments).
* We contribute 8% of salary to your pension, with potential to contribute more if you do, and the option to take some contribution in cash.
* Company-funded death-in-service benefit and income protection insurance, with options for discounted life assurance and critical illness cover.
* Share in Santander’s success through share plans.
* Staff versions of Santander products with no fees, plus access to other deals and discounts.
* Competitive rewards that reflect the impact you make and the value you bring.
* Wellbeing offerings across physical, mental, social and financial pillars, including access to apps, gym discounts, online classes, and flexible healthcare and mental health support.
* Support for life stages — from menopause and pregnancy to parenthood and beyond, with enhanced family leave and tailored wellbeing support.
* Time to give back through volunteering opportunities in our communities.
* Global growth opportunities to shape your career across our international network.
Local Compliance
At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation. We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates. We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow. When applying, please consider travel distance, time and cost to your chosen Branch location.
Right to Work in the UK
* All candidates must have the right to work in the UK to commence employment with Santander.
What To Do Next
If this sounds like a role you are interested in, please apply. If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Email resourcing@santander.co.uk for assistance.
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