Do you thrive on providing the highest levels of service to your clients and customers? Then why not join Portico as a Night Receptionist based at a boutique corporate hotel, dedicated to the staff of one of Britains most revered retailers!
Our team of Receptionists are based at the hotels front desk, greeting customers upon arrival, and providing a smooth check in. They will also take care of guest needs during their stay, solving any issues, answering any questions, and ensuring that each gest is provided with a bespoke and personal service for the duration of their stay.
The Night Receptionist also takes care of night audits, handovers to the day team and taking ownership of any emergency situations during the night.
Shifts: 40 hours per week, based on rotational 12 hour shift patterns from Mon-Sun. Salary: £29,453 per annum
For the successful candidate to fulfil these duties to the standard expected, they will need to be customer focused, with the ability to communicate effectively both verbally and written. They will be able to build rapport with different people, showing their passion for exceptional customer service. The successful candidate will also be organised and forward thinking, with the adaptability to work will in a team as well as alone.
The ideal candidate will have experience working within a high-end customer service role.
Whats in it for you? Holiday allowance and Enhanced annual leave.
Pension.
Life insurance.
Recommend a Friend Bonus Scheme.
Thank you voucher scheme.
24-hour private helpline for employees, providing counselling & information services.
Access to our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
Award winning Training Academy that provides excellent training and development opportunities for our people.
Eyecare scheme
Who is Portico? Portico are experienced in all guest services including reception, concierge, client meeting rooms and events, switchboard, helpdesk, agile working, and other soft services. Aimed primarily at the business and industry, residential and property sectors we have over 15 years of experience managing, mobilising, and enhancing client guest services throughout the UK & Ireland. We have built our relationships and reputation on providing impeccable client services through the development of our people and the assistance of our operational teams.
Why Portico? Portico is defined by our unique culture One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in our careers.?We are one vibrant community and love meeting up to celebrate our success.
Our people are customer service superheroes! With a passion to serve and help people within the most prestigious environments, you will often encounter them in landmark buildings where they will be greeting visitors with a genuine smile and offering help to anyone in need.
At Portico hard work and dedication are never overlooked. We provide every team member with the very best coaching, encouragement, and training to flourish and reach their full potential. Our recognition programmes focus on an impromptu thank you scheme, the Annual Portico People Awards and long service awards.
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