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An experienced Claims Handler is required to join a Dynamic Loss Adjusting Organisation providing building claims solutions on a nationwide basis. You will join a busy and vibrant claims handling team where you will manage your own caseload of new and existing property claims.
As a Property Claims Handler you will:
* Answer incoming telephone calls and deal with incoming electronic instructions.
* Liaise with customers, clients, insurers via the telephone, email and in writing.
* Handle and resolve insurance related technical questions from clients.
* Monitor the progress of new and existing claims within strict deadlines.
* Assess claims in order to ascertain liability and make decisions either accepting or declining the claims within delegated authority levels.
* Handle and deal with appointments and manage third party suppliers such as building networks, drying/restoration suppliers and flooring suppliers.
Experience required:
* Buildings/Property Claims handling experience cradle to grave - Essential
* Excellent customer services skills within a telephone environment - Essential
* Be able to work within a targeted environment - Essential
* Diary management experience - Essential
* Experience of booking and arranging appointments - Essential
* The ability to manage and prioritise own workload - Essential
* Experience of handling and dealing with challenging situations - Essential
* Experience of handling complaints - Essential
* Possess excellent empathy skills being able to handle customers who have had losses / damage to their homes via fire, flood & water impact
Salary & Benefits:
* up to £28,000 per annum
* plus flexi benefits including 25 days holiday plus the option to buy additional
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