Job Summary
The purpose of the role is to offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. The role involves receiving, assisting, and directing patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. It also includes a variety of administrative duties to assist the smooth running of the Practice, including secretarial and clerical support to clinical staff and other members of the Practice team and facilitating effective communication between patients, the primary health care team, secondary care and other associated healthcare agencies.
Key Responsibilities
* Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
* Use of the Practice appointments system
* Reception/front of house cover as and when required
* Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
* Taking messages and passing on information, including signposting and referrals to pharmacy first schemes
* Processing of incoming emails
* Filing and retrieving paperwork
* Processing prescriptions in accordance with Practice guidelines
* Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
* Processing online consultation requests, both medical and administrative
* Scanning and coding of clinical correspondence
* Franking of outgoing mail
* Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
* Act as chaperone for clinicians as and when required
* Providing clerical assistance to clinicians as required from time to time, including word/data processing, filing and photocopying
* Providing administrative support to management team when required
* Provision of refreshments for staff and visitors as required, loading and emptying the dishwasher and keeping the kitchen area clean and tidy
* Keeping the reception area, notice‑boards and leaflet dispensers tidy and free from obstructions and clutter
Essential Qualifications
* Educated to GCSE level
Essential Experience
* Experience of Microsoft Office software
* Experience of dealing with the public/patients
Essential Attributes
* An understanding and adherence to the need for strict confidentiality
* Ability to use own judgement, resourcefulness and common sense
* Ability to work without direct supervision and determine own workload priorities
* Ability to work as part of a team
* Pleasant and articulate
* Able to work under pressure
* Able to work in a changing environment
* Able to use own initiative
Employer Information
Imperial Medical Practice
47-49 Imperial Road
Exmouth, Devon, EX8 1DQ
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