Job Description
Hi Everyone,
Hope you all are doing well !
We have an urgent & exciting opportunity for the role of "Support Engineer (First & Second Line)" with one of our global client for the Location: Dartford, England, United Kingdom
In case you find this opportunity interesting and in line with your career goals, I would be highly interested in discussing this with you further.
Kindly respond with your Updated Resume along with a good time and number to reach you.
Job Details of the same are as follows:
Job Title: "Support Engineer (First & Second Line)"
Location: Dartford, England, United Kingdom
Duration: Full-Time
Support Engineer (First & Second Line)
Supporting First & Second Line, you’ll be the go-to person for resolving a range of technical issues — from basic user support to more complex infrastructure and network troubleshooting. This is a hands-on role in a fast-paced MSP environment, offering the opportunity to work across a broad range of technologies and grow within a skilled technical team.
Key Responsibilities
* Act as the first point of contact for clients via phone, email, and remote tools, logging all support incidents.
* Diagnose and resolve first-line issues, including login problems, Office 365 queries, and general system errors.
* Escalate or resolve second-line issues involving:
* Network connectivity
* Windows Server administration
* Printer, VoIP, VPN, and cloud-related faults
* Perform user account management via Active Directory and Microsoft 365 Admin Centre.
* Work with ticketing systems to track, update, and close incidents according to SLA.
* Document solutions and contribute to internal knowledge base.
* Liaise with third-party providers and escalate to 3rd line when needed.
Skills & Experience
Essential
* Strong understanding of Microsoft Windows 10/11 and Office 365.
* Working knowledge of Active Directory, DNS/DHCP, Group Policy.
* Familiarity with remote desktop tools and IT ticketing systems.
* Basic networking knowledge (IP, subnets, routers, switches).
* Excellent communication and customer service skills.
Desirable
* Experience supporting virtualised environments (e.g., VMware or Hyper-V).
* Familiarity with Microsoft Azure or other cloud platforms.
* Scripting experience with PowerShell.
* Previous MSP (Managed Service Provider) experience.
Qualifications
* CompTIA A+ / Network+ or equivalent IT support certifications.
* Microsoft certifications (MTA/MCP/MS-900) are a plus.
* ITIL Foundation certification desirable but not essential.
I am waiting for your response, please reply me back at your earliest convenience.
Thanks & Regards,
Shikhar Dwivedi
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Diverse Lynx LLC
Consulting| Analytics| Staff Augmentation
US: +1 732 452 1006 |Ext:453
URL: http://www.diverselynx.com
E-mail: shikhar.dwivedi@diverselynx.com
LinkedIn: linkedin.com/in/shikhar-dwivedi-022873179
Address: 300 Alexander Park Dr Suite # 200 Princeton, New Jersey 08540