Support Assistant Gwynedd Area Gwynedd Council offers an attractive employment package, for more information please click on this Information Pack. Gwynedd Council operates internally through the medium of Welsh, and offers all its services bilingually. The applicant will be required to reach the linguistic level noted as one of the essential skills in the Person Specification. We encourage everyone who applies for a job with Gwynedd Council to submit job applications in Welsh or bilingually. (Applications submitted in English only or Welsh only will always be treated equally, but we ask applicants to consider carefully what the linguistic requirements of the job in question is and if it would be more appropriate to submit an application in Welsh.) For further information about this post please contact Alison Wyn Owen by email: AlisonWynOwen@gwynedd.llyw.cymru Application forms and further details available from Support Service, Gwynedd Council, Council Offices, Caernarfon, LL55 1SHTel: 01286 679076 E-Mail: Swyddi@gwynedd.llyw.cymru CLOSING DATE: 10:00 AM, THURSDAY, 10/10/2025. If you are successful to be short listed for an interview you will be contacted by E-MAIL using the address provided on your application form. You need to ensure that you check your email regularly.
Person Specification
PERSONAL ATTRIBUTES
* Welcoming personality.
* An eye for detail and accuracy.
* Honesty, self confidence, dependable, and flexible.
* Ability to accept responsibility and to communicate effectively.
* Ability to work under pressure and as part of a team.
* Dedicated to delivering a good service to the customer and always looking for ways to improve the service.
* A person who is willing to go that extra mile to get things done.
* A person who conveys enthusiasm about the work.
DESIRABLE
* Owner of a valid driving licence.
QUALIFICATIONS AND RELEVANT TRAINING
ESSENTIAL
* High standard of qualification in a relevant subject such as business / I.T. / administration or evidence of wide experience of the work area.
DESIRABLE
* High standard of qualification in a relevant subject such as business / I.T. / administration or evidence of wide experience of the work area.
RELEVANT EXPERIENCE
ESSENTIAL
* Experience of working in the area of business / I.T. / administration / support.
* Experience of administrating and use of I.T. systems relevant for this area of work.
* Experience of working as part of a team.
DESIRABLE
* Experience of working within Local Authority.
* Experience of working within tight time schedules and under pressure.
SKILLS AND SPECIALIST KNOWLEDGE
ESSENTIAL
* Understanding of I.T. systems and I.T. packages and the ability to use them.
* Strong communication and administration skills.
DESIRABLE
* Understanding of Planning and Public Protection work processes.
* Understanding of working arrangements for the Local Authority.
* Expertise in the use of I.T. systems that are relevant to the field of Planning and Public Protection.
* The ability to type accurately at an acceptable grade / speed.
* Strong verbal communication skills.
LANGUAGE REQUIREMENTS
ESSENTIAL
* Listening and Speaking - Intermediate Level
Able to maintain a fluent conversation on a number of various everyday subjects, and discuss cases involving the field of work. Able to follow a discussion in Welsh, in Clear Welsh, on familiar matters relating to the post. Able to contribute to the conversation and answer questions.
* Reading and Understanding - Intermediate Level
Understand everyday correspondence on familiar issues at work. Understand longer reports in Clear Welsh and be able to pick up the main points. (help may be required with the vocabulary).
* Writing - Intermediate Level
Able to write letters for a specific purpose, e-mails and short reports in Welsh and English, using vocabulary and simple phrases that are familiar to the field of work. (They will need to be checked before being sent out).
Job Description
Purpose of the Post
* Assist in coordinating and implementing the work of receiving and processing planning applications, enforcement cases and appeals, service requests, licensing notifications and applications, providing a land charges service and administrating the land charges registry and searches.
* Receive fees, scan and digitise information and all other associated duties.
* Make effective use of the systems used in accordance with the requirements of the Planning and Public Protection Service.
* Ensure the delivery of a high quality Service that is in line with the Council\'s corporate policies and strategies.
* Ensure that the people of Gwynedd are at the centre of everything we do.
Responsibility for functions
* Finance – Process fees received by the Service in accordance with the authority\'s financial guidelines and the Service\'s work arrangements.
* Equipment – Responsibility for personal equipment and specialist equipment associated with technical tasks.
Main Duties
* Responsibility for self-development.
* Coordinating and implementing the work of registering and processing planning applications, planning enforcement cases and appeals, registering and processing service requests, licensing applications and notifications, implement and administrate the land searches and land charges registry and the common land register.
* Receive and deal with service fees.
* Process funds received by the Service in accordance with the authority\'s guidelines.
* Input information in the service\'s computer systems and process information as needed along with scanning, plotting and registering.
* Coordinate, harmonize and respond to land charges enquiries.
* Undertake research work and gather information on the requirements of the Service and external bodies.
* Offer initial advice to service users on planning, public protection and land charges matters.
* Responsibility for maintaining the service\'s registers e.g. conservation areas, listed buildings, conservation and trees within the area, land charges, common land and planning.
* Delegate on behalf of the Support Officer as required.
* Carry out other support work for the Service such as dealing with post, travelling costs, administrating appeals, filing and processing invoices as needed.
* Responsibility for self-development.
* Ensure compliance with Health and Safety regulations in the workplace in accordance with the responsibilities noted in the Health and Safety at Work etc. Act 1974 and the Council’s Health and Safety Policy.
* Operate within the Council’s equal opportunities and equality policies.
* Responsible for managing information in accordance with the Council’s information management standards and guidelines. Ensure that personal information is treated in accordance with Data Protection legislation.
* Commitment to reducing the Council’s carbon emissions in accordance with the Carbon Management Plan, and to encourage others to act positively towards reducing the Council’s Carbon Footprint.
* Undertake any other reasonable duty which corresponds to the salary level and responsibility level of the job.
* Responsible for reporting any concern or suspicion that a child or vulnerable adult is being abused.
Special Circumstances
* The need to work unsociable hours at particular times. The flexibility to move temporarily to various locations if the need arises.
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