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About the Role:
We are looking for a Field Service Engineer to be based from our Treforest Depot.
About the Role:
We are looking for a Field Service Engineer to be based from our Treforest Depot.
The focus of this role is to ensure we deliver a first class service to both internal & external customers. To actively seek revenue opportunities and discuss these with customers, Customer Support Representative's and your Line Manager.
What you will be doing:
* Service and repair Volvo construction equipment or miscellaneous equipment
* Identify mechanical problems, using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer
* Carrying out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions
* Work in line with quotations and time guides, highlighting to management where additional work may be required
* Ensure software updates are installed as new versions are released
* Complete tablet inputs, electronic reports and timesheets in ‘real time' providing comprehensive details of the work undertaken
* Order parts for your work as necessary and to return parts in a clean condition and at the time of job completion
* Able to work overtime as and when required and to honour reasonable call out requests
* Attend any relevant product or systems training courses
Requirements
Knowledge, Skills, And Experience
In order to set you up for success, we look for the following skills and experience:
* A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (i.e. NVQ 3/C&G)
* Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics
* Advanced diagnostic and trouble shooting skills and comprehensive understanding of hydraulics, electrics and EATS
* Ability to communicate efficiently with colleagues, management and customers
* Work with a cost conscious mindset to ensure maximum profitability
* Ability to problem solve and high level of diagnostic skills
* Confident using computer systems and outlook
* High levels or attention to detail
* Conscientious in all aspects of the job
* Highly responsible, reliable, honest and trustworthy
* Ability to understand technical literature/systems
Desirable:
* Experience of Welding and Fabrication
Benefits
What We Offer You
In addition to a competitive salary, you will have access to the following benefits:
* 5% Employer Pension contribution
* 25 days annual leave + Bank Holidays
* Cycle to Work Scheme
* Life Assurance 4 x annual salary
* Yulife - Wellbeing App offering discounts and vouchers
* Financial/Physical/Mental Health Counselling and Coaching sessions
* Free Will writing service
* EAP, which includes 24/7 Doctor access
* Healthshield - Cashplan for all employees
* Family Friendly policies
* Company events
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
IT Services and IT Consulting
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