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Your support helps customers feel understood, empowered, and in control of their services. \u003c/div\u003e\u003cdiv\u003e\n\u003c!--block--\u003e \u003c/div\u003e\u003cdiv\u003e\n\u003c!--block--\u003eYou’ll also play an important part in connecting our physical and digital worlds—listening to customers, noticing what works well, and sharing insights that help us continually improve. Your ability to spot opportunities, reduce friction, and escalate issues when needed makes a meaningful difference to how customers experience JT. \u003c/div\u003e\u003cdiv\u003e\n\u003c!--block--\u003e \u003c/div\u003e\u003cdiv\u003e\n\u003c!--block--\u003eThis role is ideal for someone who wants to grow. You’ll build confidence, strengthen your communication skills, and develop a modern digital skillset that will benefit you throughout your career. If you’re looking for a role where you can genuinely help people, grow personally and professionally, and be part of shaping the future customer experience, this is a place where you can thrive. \u003c/div\u003e\u003cdiv\u003e\n\u003c!--block--\u003e \u003c/div\u003e\u003cdiv\u003e\n\u003c!--block--\u003e\u003cem\u003eJT is committed to building a diverse and inclusive working environment and JT Family. We will ensure that all individuals are provided reasonable accommodation to participate in job applications, interviews, onboarding processes and beyond. 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Application Deadline April 10, 2026 Department Retail Employment Type Permanent Location St Helier, Jersey Workplace type Onsite Reporting To Retail Supervisor
Key Responsibilities
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Skills, Knowledge and Expertise
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Benefits
{"htmlString":"\u003cul\u003e\n\u003cli\u003e\n\u003c!--block--\u003e24 days holiday \u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eHealth \u0026amp; Dental Insurance \u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003ePension Scheme \u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eBonus Scheme \u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eFully discounted staff services or cash allowance in lieu \u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eProfessional Development \u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eRecharge Days \u003c/li\u003e\n\u003c/ul\u003e\u003cdiv\u003e\n\u003c!--block--\u003e \u003c/div\u003e\u003cdiv\u003e\n\u003c!--block--\u003e\u003cem\u003eJT provide colleagues with an opportunity to embrace flexibility to work the hours that suit them in a location of their choice – office, home or further afield under our Hybrid Working guidelines.\u003c/em\u003e \u003cbr\u003e \u003cbr\u003e\u003cem\u003eThrough our hybrid working initiative we have diversified the ways in which we recruit, which also means that we are now able to support posts in major global locations. 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About JT
Founded in 1888, JT (formerly Jersey Telecom) is headquartered in Jersey, Channel Islands, and is the largest local operator. We play a vital role in the Channel Islands' critical infrastructure as well as a growing digital economy and thriving business and financial services sector, providing the robust connectivity essential for these industries.
JT is more than the incumbent telecom provider. We have built strong long-standing strategic partnerships to deliver world-class products and services. Our expertise ensures exceptional customer experiences and new revenue-generating services, making us a preferred provider globally.
In 2018, JT became the world's first telecom company to offer fibre-to-the-home and businesses for 100% of all broadband users, topping global broadband speed charts.
Our commitment to innovation continued in 2023 with the announcement of a major network transformation across the Channel Islands, incorporating Ericsson’s advanced energy-efficient technologies. Our next-generation network programme includes the launch of 5G, enhancing global connectivity and customer experiences, while future-proofing our network.
In recent years JT has pursued a successful strategy of international diversification, the growth of which has enabled it to reinvest global revenues back into its domestic markets with a significant proportion of revenues now coming from international operations. With one of the most extensive roaming networks, JT offers coverage across the world through over 500 global roaming partners.
JT has evolved from a government-owned telecom provider into a global Digital Infrastructure provider, positioning Jersey as one of the fastest jurisdictions in the world and a hub for tech startups and the financial services industry.