EEO statement
We encourage applications from all with protected characteristics and from those in the Armed Forces Community.
Application contact
To enable you to participate we can discuss reasonable adjustments. If you need documents in larger font or braille contact the recruiting manager or recruitment team on 01495 745805 option 3 or email [email protected].
Role
GP Receptionist/Administrator to join Practice Team at Brynmawr Medical Practice. The post holder will play a crucial role in supporting the multidisciplinary team and ensuring the smooth operation of the practice.
Responsibilities
* Act as central point of contact for patients and distribute information, messages, and enquiries to the clinical team.
* Maintain and monitor the practice appointment system.
* Process personal, telephone, and electronic requests for appointments.
* Answer incoming phone calls and address callers' requests appropriately, responding to queries and escalating when necessary.
* Signpost patients to the correct service.
* Initiate contact with and respond to requests from patients, team members, and external agencies.
* Organise patient appointments.
Welsh skill
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Benefits
A multi‑award‑winning NHS organisation that offers a fantastic benefits package and extensive training and development opportunities. Flexible working, occupational health support and a Well‑being Centre of Excellence are available.
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