This Best Companies Top 100 mid-sized organisation and Top 20 Charity is looking to appoint a Family Support Worker to deliver a high-quality family support service as part of our South West Care Team. Reporting to the Family Support Manager of the South West Care Team and working in partnership with health, education, and social care professionals, you will take responsibility for providing needs-led emotional, social, and practical support to families where a child/young person has a life-threatening or terminal illness.
Having worked in a stressful and emotional environment, you have a genuine interest in building supportive relationships and helping people. Having provided bereavement support to families, you understand processes of grief, loss, and change — and how best to help others deal with its impact.
Key Requirements:
1. An experienced child health, education, or social care professional — applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health, or social care.
2. A warm, inclusive approach to achieving goals quickly and correctly.
3. Practiced in child protection, information sharing, and the rules around data protection — you lead by example, drawing on your own professional experience and working within established guidelines.
4. Practical and people-oriented — you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MS Office).
5. A persuasive and open communicator, working collaboratively with your team and volunteers to ensure delivery of a high-quality service, and supporting fundraising colleagues by writing case studies and family updates.
6. A practical knowledge of diversity issues affecting children, young people, and their families — being responsive to others’ needs and concerns is essential.
7. Flexibility in working hours and a full current driver’s license to accommodate team and family needs.
8. An enhanced DBS disclosure will be required for this post.
About Rainbow Trust Children's Charity:
Rainbow Trust enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical, and emotional support where needed, for as long as needed. We believe no family should go through this alone, and we are here to change that.
Benefits:
* Flexible working hours to balance home and work life
* Employee Assistance Programme with access to remote GP, counselling, physiotherapy, and resources supporting mental health and financial wellbeing
* Company car for frontline care posts
* Generous annual leave, increasing with service length
* Time off in lieu
* Access to rewards and discounts schemes
* Bike to work, season ticket loan, and payroll giving schemes
* Recruitment bonus scheme for referrals
* Family-friendly policies and wellbeing initiatives
* Pension scheme with employer contributions
* Options to buy/sell annual leave and additional leave for special occasions
* Robust training and development programs
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