At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
As the successful applicant you will contribute to the accurate configuration and support of applications and our core systems to continually improve business outcomes. You will ensure the highest level of accuracy and timely response to all requests received, liaising with other teams and/or third parties to meet business objectives and engineering standards.
Key Accountabilities
* Accurate configuration of all aspects of applications and core systems including but not limited to, dealers, brokers, partners, customers, users and products ensuring they comply with company standards and policies.
* Ensure all customer data is effectively collated for implementation purposes, adhering to internal policies and good practice with regard to data security. Perform data imports/cleanses to ensure system integrity is maintained and conduct data reviews.
* Provision job role appropriate systems access to internal Ayvens UK employees ensuring all access provided is on the basis of least privilege and amendments are duly authorised, tested and documented as required.
* Manage incoming work requests adhering to SLAs. Verify solutions adhere to good practices and suggest potential improvements to business departments through the use of additional application functionality.
* Update and maintain the Motor Insurance Database (MID).
* Lead the rollout of applications.
* Lead and contribute appropriately to peer reviews, group discussions and decisions.
* Production of periodic quality control reports ensuring appropriate oversight of team tasks and compliance with policies and procedures.
* Actively recruit, develop, coach and mentor team members to improve the capability of the Engineering function in line with agreed business strategy.
* Monitor and work with software and service suppliers.
Required Technical Capabilities
* Quality: Able to configure applications with a high level of attention to detail and able to consider the implications of their changes beyond the immediate context.
* Problem Solving: Able to identify and resolve complex issues, using good reasoning and working with others in the team.
* Security: Ensures security is considered in requirements and helps evolve security practices.
* Incremental Value Delivery: Breaks down work to deliver value early by extracting deliverable components from complex requirements while maximising work not done.
* Testing: Uses well considered testing techniques when testing results of changes and considers effects outside of immediate team. Feeds insights back into team to foster improvement.
* Implementation: Uses system knowledge and tooling when planning implementation approach and considers simplicity, extensibility and cost of maintenance.
Desired
* Quality: Creates mechanisms which measure and ensure quality standards are followed and seeks to evolve standards to fill gaps and challenge low-value elements.
* Problem Solving: Able to step in to unfamiliar areas to assist with complex issues. Defines and applies standards to evolve process reliability.
* Implementation: Guides design decisions, balancing complexity and practicality to support smooth delivery.
Required Previous Experience
* Data capture, cleansing and management.
* Training customers both in‑person and virtually.
* Delivering work as part of a team.
* Some past use of SQL or databases.
Required Education And Technical Ability
* Multiple years of relevant professional experience.
IT Applications
* Good IT literacy for all MS office products including advanced Microsoft Excel.
Rewards & Financial Benefits
* Salary up to…
* Competitive pension scheme.
* Annual salary review and bonus scheme.
* Give As You Earn (GAYE) scheme.
* Employee referral scheme (£1,000).
* Retail discounts programme.
* GymFlex membership options.
* Cycle to Work scheme.
Health & Wellbeing
* Life Assurance.
* Health assessment options.
* Travel insurance.
* Dental insurance.
* Critical illness cover.
* Personal accident insurance.
Time Off & Work-Life Balance
* 25 days' annual leave plus an additional Celebration Day.
* 37.5 hour week, Monday to Friday, no weekends.
* Holiday buy & sell scheme.
* Volunteer days.
* Time allocated for personal development.
* Study support (where applicable).
Workplace & On‑Site Facilities
* Free parking.
* EV charging points.
* Bike storage & shower facilities.
* Complimentary breakfast.
* Staff and social events.
Why Ayvens
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi‑mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well‑positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
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