Job Title: Customer Data Manager
Salary: £35,200 - £45,700
Location: Cambridge, UK – Hybrid (40–60% office-based at Triangle site)
Contract: Permanent
Hours: Full time 35 hours per week
Are you passionate about using data to drive better customer experiences at scale?
About the role
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. We are looking for a Customer Support Data Manager to join our Assessment and Customer Support team. This is a high-impact role where you will lead the delivery of our customer data governance strategy, working across international teams to improve data quality and empower better decision-making for over 14,000 centres and 200,000 users globally.
Responsibilities
* Line management of a Customer Support Data Administration team
* Designing and managing data governance reporting and KPIs
* Developing a customer data quality framework
* Defining and enforcing data standards
* Leading root cause analysis of data issues
* Collaborating with CRM and data teams
* Delivering training on data processes
* Creating dashboards for senior leadership
* Managing data quality audits
* Ensuring GDPR compliance
* Representing Customer Support in programmes
Requirements
* Degree-level education or equivalent experience
* 2+ years management experience
* 3+ years data governance or data quality experience
* Experience with CRM systems (Salesforce, SAP, etc.)
* Advanced Excel and Power BI skills
* Strong analytical and problem‑solving skills
* Understanding of GDPR
* High attention to detail
Benefits
* 28 days annual leave plus bank holidays
* Private medical and Permanent Health Insurance
* Discretionary annual bonus
* Group personal pension scheme
* Life assurance up to 4 x annual salary
* Green travel schemes
We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme'sOffer of an Interviewcommitment applies toapplicants who opt in, anddisclosea disability or a long-term health condition, and best meet theminimumcriteria for the role. In instances where interviewing all qualifying candidates is notpracticable, we prioritise those who best meet theminimumcriteria, as we would for applicants who do not have a disability or long-term health condition.
Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to thegov.ukwebsite for guidance to understand your own eligibility based on the role you are applying for.
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