JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL
Join the team at Aloft Aberdeen TECA, where innovation meets style! Just a short hop from Aberdeen Airport and P&J Live at TECA, we’re known for our vibrant spaces, cutting-edge technology, and energetic vibe. As part of our team, you’ll thrive in an environment that blends creativity with fun. Whether it's hosting in our lively W XYZ Bar, sparking fresh ideas in sleek meeting spaces, or making guests feel at home in our signature Loft Rooms, you’ll be part of a hotel that’s always ahead of the curve. Plus, we’re pet-friendly! Ready to work in a place that’s as dynamic as you are?
As Guest service Manager, you’ll deliver exceptional guest experiences in line with the Aloft brand standards. This hands-on leadership role combines operational oversight, team development, and service excellence to ensure smooth day-to-day operations and high guest satisfaction.
This is a hands-on role where you’ll inspire your team, oversee daily operations, and help shape the Aloft Team.
OUR BENEFITS
You will have access to a benefits package we believe truly works for our people
* Discounted hotel room rates for you and your friends & family
* An additional day's leave for your birthday
* Enhanced Maternity, adoption & shared parental leave
* Course Sponsorship
* 30% F&B discount at RBH hotels
* Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
* Flexible working arrangements
* Wagestream - choose how and when you get paid
* Life Insurance
* Employee Assistance Programme
* Social and wellness events and activities all year round
* Free meals on duty saving you over £1000 per year
And much much more!
What You’ll Be Doing…
At Aloft, we’re all about vibrant style and effortless experiences. As our Guest Service Manager, you’ll be the face of our upbeat and social vibe—leading from the front and ensuring every guest has a seamless, standout stay.
* Ensure seamless check-in/check-out procedures and deliver outstanding service that reflects Aloft’s upbeat, social atmosphere. Promptly address guest needs and resolve concerns to build loyalty and enhance satisfaction.
* Recruit, train and mentor, the guest service team, Foster a positive, empowered, and collaborative work culture with regular coaching and performance support.
* Oversee the guest service team, including room assignments, system opening/closing, accurate billing, and maintaining guest records. Ensure processes are efficient, professional, and aligned with Marriott and brand standards. Ensure all relevant paperwork is completed in line with financial standards.
* Strong organisation skills, consensus building skills, effective conflict management skills and affective change management skills
* Act as a brand ambassador by embodying the Aloft style, promote Bonvoy membership and engage guests with a personalized, energetic approach.
* Act as the hotel’s primary point of contact for guest complaints and escalations. Lead Duty Manager shifts and coordinate with Housekeeping, Maintenance, and Sales to ensure smooth cross-departmental operations. Regularly monitors customer satisfaction and takes personal responsibility to ensure it
* Motivate the team to meet upselling targets by offering room upgrades and additional services. Collaborate with Sales & Marketing to promote packages and local experiences.
* Ensure front desk operations meet safety protocols, lead emergency procedures when required, and uphold a secure environment for guests and staff.
* Support on day-to-day shift activities, including breakfast setup, dinner service in Bam Bam, drinks in W XYZ Bar, and catering for meetings and events in Tactic.
* Guide and support team members through coaching and on-the-job training, ensuring high service standards and professional development.
* Proactively respond to guest feedback and handle any issues with confidence, ensuring every experience is memorable for the right reasons.
* Manage inventory and stock levels across all F&B outlets, ensuring supplies are well-controlled and cost-effective.
* Assist with staff scheduling and shift planning to ensure coverage and efficiency.
* Maintain cleanliness and safety standards throughout all service areas in line with health, safety, and Marriott brand compliance.
* Ensure health & safety standards are strictly followed.
* Monitor guest feedback and make improvements to enhance the offering.
* Coordinate food and beverage for meetings and private events.
* Work closely with Sales to meet client expectations, from coffee breaks to plated lunches.
* Any other reasonable duties or tasks as requested by your line manager.
WHAT WE NEED FROM YOU
1. Experience in a manager role preferably in hospitality.
2. A welcoming personality who loves connecting with people and making their day brighter.
3. Strong communication skills, comfortable chatting with guests and coordinating with team members.
4. Sharp attention to detail, especially when it comes to handling guest needs and reservations.
5. A problem-solver who can think on their feet, handling any situation with a positive attitude.
6. Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
7. High energy and adaptability, thriving in a fast-paced environment where no two days are the same.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .