The role of Assistant Accommodation Manager will include:
1. Line managing a team of General Assistants on various tasks such as cleaning of communal areas, daily service cleans and hotel style changeover of accommodation on a daily basis
2. Allocating tasks and managing work loads of general assistants to priorities the needs of the business
3. Completing finance tasks such as processing rent payments, invoices and raising purchase orders
4. Communicating with tenants and the wider team and dealing with queries ensuring they are dealt with in a professional and timely manner
5. Providing a quality customer service to customers and reacting to any queries
6. Working with other Assistant Accommodation Managers on monthly checks of buildings, raising repairs and completing inspections of void rooms and inspecting completed work as well as completing periodic occupied room inspections.
7. Developing and maintaining excellent relationships with internal and external customers
Skills and experiences:
8. Experience of supporting the delivery of high quality accommodation operations or customer service is essential
9. Working knowledge of effective communication at all levels
10. Some experience of managing staff and providing administrative support to the wider team
11. Excellent communication and customer service skills
12. Previous experience of Microsoft Office applications including Word, Excel and Outlook
13. Occasional travel may be requirement of the role, therefore a full valid driving licence is essential
Why work for us?
Sanctuary Students manages accommodation for over 11,500 students across England and Scotland. We work in partnership with universities to provide cost-effective facilities management and support services, as well as providing specifically designed and purpose-built accommodation direct to students across the UK. We offer a range of accommodation from shared flats to self-contained apartments in some of the biggest university towns and cities in the UK, including London, Manchester, Liverpool and Glasgow.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental, and financial health, and gives you the flexibility to tailor your employee benefits by offering:
14. £25,082 per annum with an additional policy allowance of £2,508 per annum (rising to £26,402 with an additional policy allowance of £2,640 per annum after 12 months, subject to satisfactory performance)
15. 25 days leave rising to a maximum of 30 days (plus public holidays)
16. A pension scheme with employer contributions from Sanctuary
17. Life Assurance
18. Employee Advice Service including counselling
19. Cycle to Work Scheme
20. Voluntary health plans
21. Employee discounts
22. Wellbeing support and tools
23. Employee recognition scheme
Job Reference: 225637
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
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