Job Title: Parts & Retail Advisor
Hourly Rate: £13.50 - £15.50
Location: Boston
Hours: 39 hours per week
Role Purpose:
We are seeking a Parts & Retail Advisor to join a busy agricultural machinery operation. Reporting to the Parts & Retail Manager, you will support day-to-day enquiries relating to agricultural and specialist vegetable machinery parts from both customers and technicians. The role involves processing and dispatching orders, providing accurate product information, and delivering an excellent level of customer service both in person and over the telephone.
Required Skills & Experience:
* Excellent communication skills and the ability to interact professionally and diplomatically with customers and colleagues
* Strong knowledge of agricultural and specialist vegetable machinery
* Confident dealing with the general public and able to build strong customer relationships
* Good understanding of agricultural machinery products and parts
* Previous experience in a retail or showroom environment (desirable)
* Ability to perform well in a fast-paced environment and remain calm under pressure
* Confident communicator across face-to-face, email, and telephone channels
* Competent IT skills, including email and basic internet use
* High level of accuracy and attention to detail, including handling cash and card payment
Benefits:
* 32 days holiday (including bank holidays),
* Company sick pay scheme,
* Workplace pension,
* Flu jab service,
* Staff discount scheme,
* Death-in-service cover