The Company Simpler Law is one of the countrys award-winning leading estate planning specialists, with the aim of ensuring that everyone has affordable end of life planning in place. Currently over 60% of the UK population does not have a Will and of those that do, a number of them are invalid or out of date. With over 30 years experience working in the Customer Services sector and over 220,000 satisfied clients, at Simpler Law we pride ourselves on strong internal values, high standards of customer service and a 5-star Trustpilot rating. Due to the continued growth of our company, we are recruiting a customer service adviser to work in our office on Doddington Road, Lincoln. Your Job Simpler Law is looking for a customer service specialist to join our team in Lincoln typically working the hours between 9am and 5:30pm. Your role will be to deal with inbound client enquiries about our services, build a relationship of trust and promote our services. You will be matching our clients to the best service for them and closing with enthusiasm where appropriate on suitable products. We receive over 120 referrals a day so there is no cold calling required with this role. Key Responsibilities: Be a voice of the Simpler Law brand and maintain our proud level of service Maintain accurate records of client calls Dealing with existing clients and ensuring customer satisfaction at all times Matching clients to the best service Job Requirements Customer focused with excellent communication and organisational skills Committed, ambitious and personally driven to perform to key KPIs Administrative skills Can build rapport with clients Able to work with energy as part of a team Benefits Genuine OTE of £35,000 to £45,000 Company events Company pension Free on-site parking Employee referral scheme Staff incentives 28 Days Holiday (Inc Bank Holidays) Increases with Length of Service