Waste Site Operations Officer
Leicestershire, England
Salary: GBP18.38 - GBP20.3 per hour
Duration: Immediate start for 6 months initially, with potential to extend or transition to permanent position.
Working address: Coalville RHWS, Lount RHWS and Shepshed RHWS
Hybrid work: role is mainly field-based, travelling to RHWSs and WTSs with minimal ability to work from home or County Hall.
Working days and hours: 37 to 40 hours per week, typically Monday to Friday, with start and end times between 8 a.m. and 5 p.m. as agreed with line manager.
Responsibilities include:
* Managing site staff across all council waste sites.
* Supporting onboarding, performance reviews, policy implementation, risk assessments, occupational health referrals, and investigating disciplinary/attendance issues.
* Delivering training through workbooks, e-learning, toolbox talks, and safety briefings.
* Drafting, monitoring, and enforcing safe systems of work, risk assessments, and the council’s quality management system for RHWS operations.
* Ensuring accurate recording of waste movements and compliance with environmental permits and waste duty of care.
* Maintaining stock control of consumables, PPE, uniform, equipment and fuel.
* Driving a council 3.5‑tonne box van when required.
* Handling intermediate customer complaints face‑to‑face, by telephone, and by email.
* Providing PPE and wearing a body‑worn camera (BWC) as part of field‑based staff uniform.
Qualifications and experience:
* Good IT skills and familiarity with MS Office or equivalent.
* Experience dealing with customers and in contract management.
* Experience supervising and managing employees in the waste management industry or similar workplace.
* Experience delivering training packages.
* Valid UK driver’s licence for a vehicle up to 3.5 tonnes and access to a personal vehicle with insurance covering business use.
* Valid and relevant Certificate of Technical Competence with evidence of continued competence.
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