Location: Healix Group, Healix House, Esher Green
We have an exciting opportunity for a Learning and Development Specialist to join our team based in Esher.
Overview
This role provides strategic support and delivery across three key areas: Healix International’s Crisis Security & Risk Management (CSRM) Programme (also known as ‘The Academy’), the Training & Development consultancy and e-Learning services, and departmental quality and performance management.
Responsibilities
* Partner with the Global Security Office Centre (GSOC) function to support the Consultancy and GSOC management team in achieving strategic goals.
* Promote a collaborative, resilient, and high-performing team culture.
* Ensure effective communication between GSOC and other departments.
* Support recruitment of high-calibre candidates for internal and embedded roles, ensuring alignment with company values and CSRM objectives.
* Collaborate on job descriptions, advertising, and candidate selection with HR and managers.
* Oversee vetting, onboarding, and training coordination for new starters.
* Ensure embedded programmes are adequately staffed and administratively supported.
* Lead the CSRM Programme in collaboration with DSIS and GSOC management.
* Coordinate training schedules and optimise use of platforms like Litmos.
* Develop and manage course exams, attendance, and marking.
* Engage with third-party providers and ensure training quality.
* Work toward official credentialing and promote the programme with marketing support.
* Support enhancement of consultancy services.
* Assist with training content and client-facing materials.
* Coordinate logistics for client training and monitor market trends to keep offerings competitive.
* Lead e-learning projects, working with subject matter experts and third-party providers.
* Support marketing and sales in promoting e-learning offerings.
* Identify and implement service improvements.
* Collect and report on performance data (SLAs, KPIs).
* Establish project management frameworks and oversee feedback and complaints processes.
* Design and analyse client feedback surveys.
* Support internal reporting and operational planning tools (e.g., CapStats, TOGA, TIGA, ConOps).
* Ensure compliance and quality across regional asset networks.
* Understand and communicate the Healix value proposition.
* Represent the GSOC approach internally and externally.
* Collaborate with stakeholders across departments including Executive, Sales & Marketing, Medical, IT, Finance, and Projects.
Skills & Qualifications
* Required Criteria:
o Proven experience in a Learning and Development role
o Strong communication skills
o Experience in leading e-learning service projects
* Desired Criteria:
o Experience in the Risk and Travel industry
* Technical Knowledge: Strong understanding of training and quality management implementation.
* Tools Proficiency: Proficient in Microsoft Office and Learning Management Systems (e.g., Litmos).
* Communication: Excellent written and verbal skills; able to engage diverse audiences and provide clear feedback.
* Project Management: Able to manage multiple programmes and priorities in a fast-paced environment.
* Performance Delivery: Demonstrated ability to meet objectives and KPIs.
About The Company
We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations – whether that’s a cancer diagnosis, a need for medical assistance when they’re far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we’ll pull them out and bring them home.
We’re co-ordinators and problem-solvers: experts at navigating the global health and security landscape. Our teams of doctors, nurses, travel and medical co-ordinators and security experts make sure that your people will be looked after, whatever happens supported by technology designed to help individuals, not slot them into a predetermined solution.
We work with governments, broadcasters, NGOs, international corporations, major insurers and more. No two clients are the same: we adapt our services to their needs. More importantly, we adapt to the practical and human needs of the individuals we protect. Most of us are on the front line; we keep our back office lean. We don’t use scripts, and we don’t time calls. We never lose sight of the fact that we’re dealing with real people.
Company Culture
Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world.
Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care. Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit. We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care.
Job Details
* Required Criteria: Proven experience in a Learning and Development role; Strong communication skills; Experience in leading e-learning service projects
* Desired Criteria: Experience in the Risk and Travel industry
* Closing Date: Friday 31st October, 2025
* Contract Type: Full-time
* Salary: From £35,000.00 yearly to £40,000.00 yearly
#J-18808-Ljbffr