Productivity Business Partner
Contract: Banking
Location: London, E14 9SH
Hours of work: 40
Contract Type: Fixed Term Contract - 12 months
We are seeking a Productivity Business Partner to drive operational improvements, initially focused on cleaning productivity, with scope to expand across wider Soft FM service lines such as security.
The role will work closely with multiple banking accounts, combining strong stakeholder engagement with hands‑on delivery to embed sustainable productivity improvements.
Job Description
We are looking for someone who can confidently manage projects end to end, translate data into action, and support on‑site teams to deliver measurable outcomes.
This role blends analytical capability with practical site‑based auditing, coaching and programme delivery, ensuring agreed actions are implemented and performance expectations are met.
Key Responsibilities
* Engage with stakeholders across multiple banking accounts to drive and embed productivity improvements
* Manage productivity initiatives end to end, from defining scope through to delivering action plans and outcomes
* Conduct site reviews and audits to assess productivity, equipment usage and operational ways of working
* Identify performance gaps, develop corrective action plans and oversee delivery through site teams
* Analyse performance and productivity data to measure effectiveness and ensure programme sustainability
* Hold teams accountable for performance, ensuring agreed actions are delivered and standards are met
* Support, coach and train on‑site teams in targeted productivity programmes and frontline activities
* Track and report progress, providing regular updates to programme leads, the Tiger Team and senior leadership, including milestones, risks and challenges
Professional and Personal Competencies / Qualifications
* Strong interpersonal and influencing skills with a collaborative mindset
* Highly proficient spoken and written English
* Understanding of project management or coordination
* Experience in facilities management, either outsourced or insourced
* Tenacity and determination, balanced with common sense and pragmatism
* Flexibility and mobility, with the ability to travel countywide as required
* Customer service experience and a strong service mindset
* Service line experience in cleaning, catering, security, workplace or engineering is desirable
* Ability to manage own workload and prioritise effectively to meet expectations
Equal Employment Opportunity Statement
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
#J-18808-Ljbffr