Responsibilities
* Supports the team in representing the brand with their personal styling
* Educates the team on our brand identity and ways of working
* Supports the team through change
* Works well under pressure
* Ensures the team understand and conduct themselves in line with our brand values
* Makes sure all aspects of silent-service, brand standards and store cleanliness are maintained
* Communicates relevant company news to the team
* Supports the team in delivering the Reiss Experience across all customer interactions and touchpoints
* Sets the team up to prioritise the customer, making sure that they always feel appreciated and valued
* Delivers an elevated service
* Educates the team so they can inspire and advise customers about all available products and services
* Ensures the team build and nurtures customer relationships, increasing a loyal customer base
* Helps the team keep up to date with all product, fabrics, design direction, latest trends to inspire and style outfits to suit the customers
* Understands store targets, budgets and KPl levers
* Motivates and helps the team to deliver personal sales targets and KPI's
* Supports the team to use all tools and services available to achieve personal targets
* Achieves targets and delivers
* Meets deadlines by planning, prioritising and effectively delegating
* Drives sales using all commercial reports to take necessary action
* Helps the team to understand what is required of them in their role and the impact they have on the business
* Supports the team in adhering to all company policies and procedures
* Complies with all health and safety checks and procedures in-store
* Ensures the store is opened and closed safely and efficiently
* Actions replenishment and deliveries within deadlines
* Meets all online and stock-out deadlines
* Investigates and resolves any operational issues e.g. till discrepancies, stock loss
* Ensures BoH areas are maintained correctly in line with the company standards
* Deploys the team effectively across the store to complete required tasks and meet deadlines
* Adapts their communication style for individuals
* Has a high level of emotional maturity to get the best from themselves and their team
* Provides clarity when providing instructions or giving direction
* Recognises achievements gives praise as well as constructive feedback to improve performance
* Resolves any performance issues within the team and takes appropriate action i.e. using ROC's
* Completes training and regular performance conversations, setting clear goals
* Helps the team to think for themselves by asking questions
* Encourages the team to share their point of view
* Knows when to escape difficult situations to management
* Contributes to a diverse and inclusive environment
England, United Kingdom of Great Britain and Northern Ireland
#J-18808-Ljbffr