The role of Customer Service - Onsite involves providing exceptional support to customers. This position focuses on ensuring customer satisfaction by addressing inquiries and resolving issues promptly. Client Details This opportunity is with a reputable organisation operating within the energy and natural resources industry. The company is committed to delivering high-quality services and maintaining strong relationships with its customers. Description Respond to customer queries and concerns via phone, email, and in person. Maintain accurate records of customer interactions and transactions. Collaborate with other departments to ensure timely resolution of customer issues. Provide detailed information about products and services to customers. Monitor customer accounts and handle billing or payment-related inquiries. Assist in identifying areas for improvement in customer service processes. Support the team with administrative tasks as required. Ensure compliance with company policies and industry regulations.Profile A successful Customer Service - Onsite professional should have: Experience in a customer service role, preferably within the energy and natural resources industry. Strong communication and interpersonal skills. Ability to handle multiple tasks in a fast-paced environment. Proficiency in using customer relationship management (CRM) software. A proactive approach to problem-solving and attention to detail. Job Offer A competitive salary of £26,780 per annum. Comprehensive benefits package, including health and wellness support. Bonus scheme Generous holiday allowance to promote work-life balance. Opportunities for growth and development within the company. Onsite role for hands-on engagement with the team