Customer liaison officer

Job Description

Join a leading social housing contractor delivering a major retrofit and decarbonisation programme across the North West. This is a rewarding opportunity to support residents through energy-efficiency improvements that will make homes warmer, greener, and more affordable to run. As a Customer Liaison Officer, you'll be the key point of contact for residents, ensuring they are informed, supported, and engaged throughout the delivery of planned works. Key Responsibilities

• Arrange and follow up retrofit survey appointments, including no-access properties
• Build positive relationships with residents and local communities
• Communicate planned works clearly and effectively
• Manage customer enquiries, concerns, and complaints professionally
• Coordinate property access to support project delivery
• Resolve access issues and escalate concerns when required
• Maintain accurate records of resident interactions
• Support community engagement activities across the programme

What We're Looking For

• Previous experience as a Customer Liaison Officer, Resident Liaison Officer, Tenant Liaison Officer, or similar customer-facing role
• Strong communication, negotiation, and problem-solving skills
• Experience managing sensitive situations and difficult conversations
• Good IT skills, including Microsoft Office
• Ability to work independently and manage a busy workload
• Full UK Driving Licence
• Available to start immediately

What's on Offer

• 12-week temporary contract
• Immediate start available
• Monday to Friday, 8:00am 4:30pm
• Opportunity to work on a high-profile retrofit programme
• Supportive team environment
• Meaningful role making a positive impact in local communities

Location Based in Chester, supporting projects across Chester and Stoke. A full UK Driving Licence is essential due to travel requirements. If this Customer Liaison Officer role sounds like your next opportunity, please apply now or contact Olivia at

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