We are looking for Service Desk Analysts to join the successful IT support team within the NatWest Group, providing First line technical support to a user base of over 65,000 colleagues.
You will be part of a diverse team at the forefront of the bank's digital strategy, supporting colleagues via web-chat and telephone.
Work Arrangement: You will work from home 4 days a week, with the necessary equipment provided. One day a week, you will visit our new office with free parking to collaborate with the team.
What you will be doing:
1. Provide a single point of contact for internal colleagues reporting IT issues.
2. Diagnose and resolve technical issues using problem-solving skills and questioning techniques.
3. Gather technical information and assess business impact to minimize downtime for colleagues.
The Skills you will need:
* A passion for customer service.
* Strong communication skills, both written and verbal.
* Previous service desk experience and understanding of KPIs is advantageous.
* Knowledge of Windows 10, Microsoft applications, Active Directory, and Exchange (skills can be developed through training).
What we will offer in return:
* Opportunity to transition to a permanent role based on performance.
* Six weeks of paid training.
If you're interested and want to learn more, please apply now. IND_PC1
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio act as an Employment Business regarding this vacancy.
#J-18808-Ljbffr