Overview
Join to apply for the Retail Optical Assistant role at Vision Express.
As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments. The goal is to provide excellent customer service and ensure that customers leave happy, with eyewear that fits properly and meets their vision needs. Vision Express is part of the EssilorLuxottica family, home to brands such as Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples.
Although the hours of this role are advertised, we are open to discussing flexible options to fit around your ideal working week, such as hours around school runs or a compressed week.
What are we looking for?
* Provide excellent customer service with personalised assistance to meet customer needs and concerns
* Great communication and rapport building to translate professional terminology into language understandable to patients
* Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide the best service and product recommendations
* Ability to work as part of a team with colleagues across the store
* Ability to work under pressure and handle challenging situations in a fast-paced retail environment
* Confidence, passion, drive and enthusiasm
* Knowledge and understanding of optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote products to help meet store targets
* Arrange and maintain the store look and feel, keeping it organised and stocked, to provide a visually appealing environment in line with store marketing guidance
Benefits and additional information
* Sales and performance-based bonus
* Targeted incentives
* Pension scheme
* Life Assurance - 2 x your basic annual salary
* Free eyewear annually with eligibility from day one of joining
* Opportunities to get involved in charitable foundations
* Discounts throughout the year for friends and family
* Employee Assistance Program offering confidential support
* 33 days annual leave - increasing with length of service, plus buy/sell holiday options
* Flexible health-related benefits (Health Cash Plan, Additional Life cover, Critical Illness cover, Dental Plan)
* Opportunities to join company-wide knowledge sharing and internal collaboration channels
* Flexible lifestyle benefits (Gymflex, Dining Cards, discounted Travel Insurance, Experience Days, Cycle to Work Scheme)
* And more!
Employment details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Health Care Provider
* Industries: Retail
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