Are you an experienced Credit Control professional ready to step into a leadership role where your impact is felt across the business? We’re looking for a Credit Control Lead to drive cash collection performance, improving DSO, and leading a high-performing team. This is a hybrid working role, co‑located in our Burton office at least 2 days a week.
What You’ll Be Doing
* Drive cash performance – delivering against targets, improving aged debt and DSO
* Lead and develop a team – coaching, mentoring, and inspiring success
* Own key customer relationships – acting as the escalation point and SME
* Provide cash forecasting & reporting to stakeholders across the business
* Champion continuous improvement – identifying efficiencies and enhancing processes
* Oversee credit processes – from payer setup approvals to system integrity
* Create a positive team culture with regular engagement, feedback, and incentives
What You’ll Bring
* Proven Credit Control experience
* Strong people leadership or mentoring ability
* Excellent communication and stakeholder management skills
* Solid understanding of cash collection, reconciliation & query resolution
* Confidence using Excel & accounting systems
* High attention to detail in a fast-paced environment
* Professional qualifications (e.g. CICM) are a bonus—but not essential
Benefits
* 25 days annual leave plus bank holidays
* Yearly pay reviews
* Contribution based pension scheme
* Life assurance
* Employee benefits platform (retailer discounts and much more)
* Private medical (after qualifying period)
* Ongoing learning and development opportunities
* Annual company event
* In the Burton Upon Trent office we have an onsite gym, canteen, prayer room, and quiet room
We are a Disability Confident Committed Employer and have successfully gained the National Equality Standard (NES). We are committed to the fair treatment of all candidates, regardless of race, gender, religion, sexual orientation, age or disability. We welcome applications from all and select candidates based on skills, qualifications, and experience. Please talk to us during the application process to discuss any reasonable adjustments you may require.
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