Restaurant Shift / Floor Manager
Location: BS23 3WL
Salary: £12.82 + Bonus Scheme
Want to be part of something incredible?
Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!
Are you an outgoing individual looking to move into management, with experience in restaurants, quick service, or coffee shops?
Tim Hortons is a part of Canada's fabric, with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK with plans to open hundreds of restaurants over the next 10 years.
We prioritize customer experience and are currently seeking an outgoing Restaurant Shift / Floor Manager to join our team on a permanent basis. In return, you will receive a competitive salary, opportunities for growth, and a rewarding career.
To be successful as a Restaurant Shift / Floor Manager, you should be a great leader and positive team player with previous experience in the restaurant and customer service sector within a dynamic, fast-paced environment. Excellent communication skills, a strong focus on customer satisfaction, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential.
If you have a passion for leading a dynamic team, thrive on customer satisfaction, and have a healthy obsession with coffee, we would love to hear from you.
Key Responsibilities
As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including:
Customer Service
* Lead by example, treating customers as a top priority.
* Maintain a customer-focused approach in all restaurant operations.
* Accurate staff scheduling to meet customer demand.
* Support the team to maintain operational efficiency.
* Conduct regular store walks to ensure quality from the customer's perspective.
People
* Encourage staff to share suggestions and concerns.
* Provide feedback on performance, set goals, and support development.
* Create a positive team environment, ensuring respect and dignity for all employees, free from discrimination.
* Manage performance issues in collaboration with HR.
Driving Sales
* Understand sales trends, popular products, peak times, and adjust accordingly.
* Ensure proper product merchandising and stock levels, including marketing campaigns.
* Coach employees on upselling and suggestive selling techniques.
* Identify areas for improvement and motivate continuous enhancement through employee incentives.
Operations
* Monitor KPIs such as sales, staff turnover, food safety, and health & safety standards.
* Set an example by remaining calm under pressure.
* Manage weekly stock orders and quality checks of incoming goods.
* Maintain equipment through scheduled preventative maintenance and calibration.
* Oversee inventory management.
* Handle opening and closing procedures.
* Ensure cleanliness, food hygiene, customer experience, and speed of service meet standards.
* Implement and follow health and safety protocols, reporting incidents promptly.
* Be available to work various shifts as part of the management team.
Key Requisites
* Previous experience managing restaurants.
* Flexible, disciplined approach to work.
* Food environment experience is advantageous but not essential.
* Ability to work independently and as part of a team.
* Reasonable numeracy and literacy skills.
* Maintain high standards of food hygiene and safety.
* Experience handling customer complaints.
* Adhere to health and safety procedures.
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