Job Title: Technical Support Specialist
SportsEngine is seeking a bright, motivated professional to join our fast-paced, high-growth, and passionate team as a Technical Support Specialist. This role is a key member of the Customer Success Team, responsible for delivering excellent customer service and supporting our customers across the Motion platform.
Key responsibilities include:
1. Developing a strong understanding of our tools and platforms to assist end users effectively.
2. Responding to inbound customer inquiries via email, phone, and chat.
3. Collaborating with customers to identify revenue growth opportunities for the Sales team.
4. Being the primary contact for clients during implementation and onboarding, liaising with colleagues to resolve issues.
5. Conducting root cause analysis and guiding customers through solutions.
6. Escalating technical incidents to relevant departments.
7. Participating in team meetings and activities to foster a supportive environment.
8. Undertaking additional duties as assigned.
Qualifications
Minimum Requirements:
* 1+ year experience in a customer-focused environment within the technology sector.
* Experience with remote support tools.
* Technologically savvy with curiosity and eagerness to learn.
* Experience in call handling, troubleshooting, and coaching users.
* Proactive, well-organized, with excellent time management.
* Engaging personality with patience for all users.
* Experience working in a fast-paced team environment.
Candidates should also demonstrate:
* Strong organizational skills.
* Negotiation skills.
* Persistence and resilience.
Additional Skills & Experience
* Degree in Business, Marketing, IT, or related field.
* Experience delivering client training remotely or onsite.
* Familiarity with CRM platforms like Salesforce.
* Sales experience in e-commerce or sports tech sectors.
* Knowledge of or experience with the UK sports market.
Location
Belfast (hybrid office and home working pattern).
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