Customer Relationship Management Specialist
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Customer Relationship Management Specialist
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Assoc CIPD | Championing Workplace Culture | Empowering & Supporting People to Thrive
CRM Specialist
* Based in Reading, Berkshire (Office-based with occasional Birmingham visits)
* 40 hours a week, Monday – Friday
* Competitive salary and ability to earn commission based on team performance
* Extensive benefits (including 28 days annual leave (plus bank holidays), life assurance, health cash plan, free breakfast, lunch, snacks and drinks, onsite parking and free EV charging points, employee assistant programme and much more!)
We are seeking a highly organised and proactive CRM Specialist to join our Business Development team. If you have an eye for detail, enjoy working in a fast-paced environment, and take pride in keeping things organised, this could be the role for you.
You will have complete ownership of our HubSpot CRM system across the group as well as generating opportunities, managing data, tracking leads and making data-driven decisions. You will be instrumental in maintaining the systems, processes, and communication that underpin our commercial success.
Key Responsibilities:
* Complete management of our sales pipeline and lead generation activities in HubSpot.
* Add, validate and monitor new leads against set criteria.
* Thinking outside the box to identify opportunities to feed our sales pipeline.
* Supporting the Senior Business Development Manager with the coordination of key activities including monthly BD commissions, internal meeting scheduling, document management, and support for internal campaigns.
* Working closely with our Business Intelligence Director, to produce and maintain regular reports, dashboards, and briefing materials to track performance, support meetings, and drive data-informed decisions.
* Be the company champion for all things HubSpot.
Skills & Experience
* 2 years + experience with HubSpot, with the confidence to act as a system lead.
* Exceptional attention to detail and organisational ability.
* Strong time management and the ability to prioritise multiple tasks.
* Demonstrable experience in a similar administrative, sales support, or CRM role.
About OP
At OP, we create workplaces that shape moments of connection and unlock potential. With over 35 years of expertise from our studios in Reading, London, Birmingham and Manchester, we design and build workplaces that inspire collaboration, enhance performance and promote wellbeing. Every project is underpinned by our commitment to understanding what matters to our clients, enabling us to reveal the possibilities beyond the ordinary.
Our Values
* Humble – Putting ego aside, staying open to learning, and helping others grow.
* Hungry – Staying self-motivated, driven to go above and beyond, and always looking for ways to contribute and grow.
* Smart – Having emotional intelligence, making good business decisions, listening actively, and communicating with empathy and good judgment
For more information, please visit https://officeprinciples.com/
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Business Development, Sales, and Administrative
* Industries
Design Services, Construction, and Interior Design
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