Overview
Warwickshire County Council – Our Customer Platform team is responsible for shaping, prioritising and delivering customer‑focused digital services that support the needs of our residents. Working in a multidisciplinary agile environment, the team collaborates closely with commissioning services, delivery leads and technical specialists to maximise the value delivered through our digital platforms, including CRM systems such as Dynamics 365 and Firmstep. The team is committed to continuously improving how we work, ensuring our products and services deliver measurable benefits and genuinely meet user and business needs.
About the Role
As a Product Owner within the Customer Platform team, you will act as the voice of the customer, helping to define, communicate and deliver the product vision. You will work closely with stakeholders to understand requirements, set priorities and ensure that digital services provide measurable value. In this role, you will define, own and maintain the product vision and roadmap, while creating, prioritising and refining the product backlog to maximise value. You will represent both user and business needs through well‑crafted user stories and acceptance criteria, and work alongside the development team throughout sprint planning, delivery and review to ensure clarity and alignment. The role also involves collaborating with stakeholders to maintain agreement on priorities, scope and outcomes, supporting release planning and ensuring products meet agreed quality standards. You will communicate progress, risks and decisions clearly and effectively to varied audiences throughout the delivery process.
Responsibilities
* Ability to interpret and analyse complex business and user requirements and translate them into prioritised backlog items.
* Experience working in an agile delivery environment with multidisciplinary teams.
* Strong stakeholder management skills, with the ability to communicate complex or sensitive information clearly.
* Confidence in decision‑making, managing competing priorities and working under pressure.
* Excellent organisational skills and ability to manage workload and deadlines effectively.
* Strong IT skills and experience working with digital platforms and services.
Qualifications
* As listed under Key Requirements in the original description (see above).
Additional Information
For further information please see the Job Description and Person Specification. Working for Warwickshire – This is the difference you make. Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision. We offer a generous pension scheme (employer contribution typically around 19 percent per month) and a valuable package of benefits for members and their dependants. Benefits include agile working, generous annual leave entitlement, bank holidays and an additional day at Christmas, plus access to Vivup benefits and discounts platform. The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.
We recommend submitting your application as soon as possible. We will start the initial shortlist and assessment process while the job advert is running. Please check your emails or applicant account via our jobs portal for updates. If you are applying for this role on a secondment basis please ensure you have permission from your line manager. To discuss the role please contact Iainwood@warwickshire.gov.uk. Closing date: 13th April 2026. Interview date: W/C 20th April 2026. If you require application forms in an alternative format/language or any adjustments, please contact hrandpayroll@warwickshire.gov.uk.
Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce. See more.
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