Soft Services Manager – St. Enoch Shopping Centre Lead the Safety, Security & Service Experience of Glasgow’s Landmark Destination St. Enoch Shopping Centre isn’t just at the heart of Glasgow - it is Glasgow. With a proud legacy, a central location, and an exciting future ahead, St. Enoch is a retail and leisure destination with ambition. As this iconic city-centre destination continues to transform, we’re looking for a strategic and experienced Soft Services Manager to take the lead. About the Role: This senior management role places you at the centre of security, cleaning, and customer safety operations. As Head of Soft Services, you’ll be the senior point of contact for all security and incident response matters, while also guiding and developing our cleaning operations. You’ll lead a team of nearly 90 people (c.45 security, c.45 cleaning), ensuring St. Enoch is safe, secure, spotless, and always delivering an outstanding guest experience. Working closely with the Centre Director, you’ll liaise with city stakeholders, emergency services, contractors, and retailers to ensure the highest standards of service, compliance, and professionalism across the board. We’re looking for someone who: * Has a SIA Licence and proven leadership in large-scale security operations. * Has experience managing multi-disciplinary teams at scale, ideally across security and cleaning. * Brin...