Systems Analyst
£30, - £35,
Norwich
Norse Group have a fantastic opportunity for a **Systems Analyst **to join our Finance Team, this will be on a full time, permanent basis working 37 hours per week, Monday to Friday.
The role as Systems Analyst is critical in ensuring the effective administration, support and development of core systems across the Group.
Working closely with the Group IT Team, Business Process Owners, Operational Managers and external system support partners to ensure issues are resolved promptly, identifying the root cause to reduce reoccurrence
Main responsibilities
1. System expert with robust understanding of how business processes are being delivered within the system to offer an effective support service.
2. Proactively looking to identify recurring issues to understand whether these indicate a system issue or a potential training requirement.
3. Day to day ownership of the support requests queue, ensuring prompt management, clear communication and efficient resolution where possible.
4. Timely escalation and ongoing management of requests to internal or external support staff as required.
5. Developing core system reporting, working alongside business process owners.
6. Creation and maintenance of training documentation alongside business process owners.
7. Supporting and co-ordinating system testing around upgrades and developments.
8. Assisting in the delivery of system training.
9. Gaining a full understanding of the Group Business Intelligence platform.
Our Successful Candidate
It is essential that you have a keen interest in developing a career within a systems focussed, finance role, we are also looking for you to demonstrate;
Our Offer
10. Starting salary of £30, - £35,
11. 25 Days annual leave + bank holidays
12. 8-week sickness pay scheme + Stat NEST Pension
13. Professional training and development With potential to attain professional qualifications
14. Excellent career progression
We are committed to employment practices and behaviours which encourage diversity, promote equality of treatment and eliminate unlawful and or unfair discrimination.
We reserve the right to close this vacancy once we have received sufficient applications. If you have not been contacted within two weeks of the closing date, please assume that your application has not been successful and will not be progressed to the next stage.